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Mortgage company · complaint record

Greentree & Associates complaints

Consumers have filed 29 complaints about Greentree & Associates since 2015, none in the last 12 months. It answered 10.3% on time and closed 25% with relief for the customer. The most common problem is trouble during payment process.

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Rated once a company has 25+ complaints in 12 months. How it works

Complaints on record
29

Since January 2015

Last 12 months
0

new vs the year before

Answered on time
10.3%

Industry: 96%

Closed with relief
25%

Typical mortgage company: 5%

Last 30 days
0

Newest: May 24, 2021

Rank
-

Greentree & Associates complaints by month

The busiest month was June 2017 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.

How Greentree & Associates answered all time

  • Closed with non-monetary relief13.4%
  • Closed with explanation310.3%
  • Untimely response2586.2%

"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means

What Greentree & Associates complaints are about

  • Mortgages1655%
  • Debt collection1241%
  • Credit reporting13%

Top Greentree & Associates problems

Where Greentree & Associates complaints come from

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Complaints per 100,000 peopleFewerMore

Most complaints: South Carolina (3), Washington (3), California (2), Pennsylvania (2), Georgia (2).

Greentree & Associates compared with other mortgage lenders & servicers

#CompanyScore12 monthsChangeOn timeReliefGrade
1Midwest Loan ServicesMortgages5029+53%100%0%C
2Truhome SolutionsMortgages4328+155%96.4%4%D
3NEXA MortgageMortgages828+22%46.4%0%F
4HilltopMortgages5128+40%100%0%C
5Land Home Financial ServicesMortgages2127+8%92.6%0%F
6First United Bank and TrustMortgages6027-31%100%0%C
7A&D MortgageMortgages4525+79%96%4%D
8Greentree & AssociatesMortgages-0new10.3%25%-

Compare side by side: Greentree & Associates vs Midwest Loan Services · Greentree & Associates vs Truhome Solutions · Greentree & Associates vs NEXA Mortgage · Greentree & Associates vs Hilltop

What people say about Greentree & Associates

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Latest Greentree & Associates complaints

Full log
ReceivedAboutIssueStateAnswerOn time
May 24, 2021MortgagesClosing on a mortgageMSNo timely replyNo
Dec 19, 2020MortgagesTrouble during payment processKYNo timely replyNo
Jun 2, 2020MortgagesStruggling to pay mortgageILNo timely replyNo
Jan 25, 2020MortgagesTrouble during payment processGANo timely replyNo
Nov 5, 2019MortgagesTrouble during payment processWANo timely replyNo
Sep 30, 2019Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportOKNo timely replyNo
Sep 11, 2019MortgagesTrouble during payment processNENo timely replyNo
Jul 20, 2019Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedGANo timely replyNo
Jun 23, 2019Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageLANo timely replyNo
Jun 18, 2019MortgagesTrouble during payment processNJNo timely replyNo
May 28, 2019MortgagesTrouble during payment processSCNo timely replyNo
Aug 21, 2018MortgagesTrouble during payment process-No timely replyNo

Questions about Greentree & Associates

How many complaints does Greentree & Associates have?

Greentree & Associates has 29 complaints on record since January 2015, including 0 in the last 12 months and 0 in the last 30 days.

Does Greentree & Associates respond to complaints?

Yes. Greentree & Associates answered 10.3% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.

What do people complain about most with Greentree & Associates?

The most common problems are trouble during payment process (10), struggling to pay mortgage (4), disclosure verification of debt (3).

Is Greentree & Associates legit?

Greentree & Associates is a real company with a public complaint record: consumers have complained about it 29 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Greentree & Associates legit? for the signals, red flags and how to protect yourself.

How do I file a complaint against Greentree & Associates?

Complain to Greentree & Associates in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.

Where do most Greentree & Associates complaints come from?

Most come from South Carolina (3), Washington (3), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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