Mortgages
Guaranteed Rate mortgages complaints
Consumers have filed 767 complaints about Guaranteed Rate's mortgages, 109 in the last 12 months (+88%). Guaranteed Rate answered 99.1% on time and closed 0% with relief. See the whole Guaranteed Rate record.
Guaranteed Rate against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Guaranteed Rate | 109 | 99.1% | 0% |
Latest Guaranteed Rate mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 17, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jul 16, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 15, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jul 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 11, 2026 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Jul 8, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jul 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jul 2, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jun 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jun 29, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 26, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jun 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 23, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jun 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 18, 2026 | Mortgages | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Jun 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 10, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jun 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 7, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 29, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| May 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| May 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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