Mortgage company · complaint record
Hancock Mortgage Partners complaints
Filed under HANCOCK MORTGAGE PARTNERS LLC
Consumers have filed 7 complaints about Hancock Mortgage Partners since 2016, none in the last 12 months. It answered 100% on time and closed 29% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 29%
- Last 30 days
- 0
- Rank
- -
Since November 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 8, 2023
Hancock Mortgage Partners complaints by month
The busiest month was November 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Hancock Mortgage Partners answered all time
- Closed with monetary relief228.6%
- Closed with explanation571.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Hancock Mortgage Partners complaints are about
Top Hancock Mortgage Partners problems
Where Hancock Mortgage Partners complaints come from
Most complaints: Ohio (2), Texas (2), South Carolina (1), Florida (1), Maryland (1).
Hancock Mortgage Partners compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Hancock Mortgage PartnersMortgages | - | 0 | - |
Compare side by side: Hancock Mortgage Partners vs Midwest Loan Services · Hancock Mortgage Partners vs Truhome Solutions · Hancock Mortgage Partners vs NEXA Mortgage · Hancock Mortgage Partners vs Hilltop
What people say about Hancock Mortgage Partners
All experiencesNo experiences with Hancock Mortgage Partners yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Hancock Mortgage Partners complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 8, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 27, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 16, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 5, 2019 | Mortgages | Closing on a mortgage | Explained |
| Dec 10, 2017 | Mortgages | Trouble during payment process | Explained |
| Jan 6, 2017 | Mortgages | Application, originator, mortgage broker | Money back |
| Nov 16, 2016 | Mortgages | Application, originator, mortgage broker | Money back |
Questions about Hancock Mortgage Partners
How many complaints does Hancock Mortgage Partners have?
Hancock Mortgage Partners has 7 complaints on record since November 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Hancock Mortgage Partners respond to complaints?
Yes. Hancock Mortgage Partners answered 100% of its complaints on time (within 15 days) and closed 29% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Hancock Mortgage Partners?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), application, originator, mortgage broker (2), closing on a mortgage (1).
Is Hancock Mortgage Partners legit?
Hancock Mortgage Partners is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Hancock Mortgage Partners legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Hancock Mortgage Partners?
Complain to Hancock Mortgage Partners in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Hancock Mortgage Partners complaints come from?
Most come from Ohio (2), Texas (2), South Carolina (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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