Mortgage company · complaint record
Homeowners Financial Group USA complaints
Consumers have filed 21 complaints about Homeowners Financial Group USA since 2015, 3 of them in the last 12 months. It answered 100% on time and closed 67% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 21
- Last 12 months
- 3
- Answered on time
- 100%
- Closed with relief
- 67%
- Last 30 days
- 0
- Rank
- #250 of 595
Since June 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 11, 2026
Most complained-about mortgage lenders & servicers
Homeowners Financial Group USA complaints by month
The busiest month was August 2018 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Homeowners Financial Group USA answered all time
- Closed with monetary relief14.8%
- Closed with non-monetary relief838.1%
- Closed with explanation1257.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Homeowners Financial Group USA complaints are about
Top Homeowners Financial Group USA problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 1
- Delays in the application process 1
- Loan estimate or other related disclosures 1
Where Homeowners Financial Group USA complaints come from
Most complaints: Arizona (4), Texas (3), Georgia (3), Florida (2), South Carolina (2).
Homeowners Financial Group USA compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Homeowners Financial Group USAMortgages | - | 3 | - |
Compare side by side: Homeowners Financial Group USA vs Midwest Loan Services · Homeowners Financial Group USA vs Truhome Solutions · Homeowners Financial Group USA vs NEXA Mortgage · Homeowners Financial Group USA vs Hilltop
What people say about Homeowners Financial Group USA
All experiencesNo experiences with Homeowners Financial Group USA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Homeowners Financial Group USA complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Feb 12, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Fixed |
| Nov 16, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Fixed |
| Jan 24, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Dec 13, 2023 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Fixed |
| Sep 19, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Apr 10, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 6, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 2, 2022 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| Aug 2, 2022 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| May 19, 2022 | Mortgages | Trouble during payment process | Explained |
| Sep 6, 2021 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
Questions about Homeowners Financial Group USA
How many complaints does Homeowners Financial Group USA have?
Homeowners Financial Group USA has 21 complaints on record since June 2015, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Homeowners Financial Group USA respond to complaints?
Yes. Homeowners Financial Group USA answered 100% of its complaints on time (within 15 days) and closed 67% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Homeowners Financial Group USA?
The most common problems are applying for a mortgage or refinancing an existing mortgage (6), trouble during payment process (2), closing on a mortgage (6).
Is Homeowners Financial Group USA legit?
Homeowners Financial Group USA is a real company with a public complaint record: consumers have complained about it 21 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Homeowners Financial Group USA legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Homeowners Financial Group USA?
Complain to Homeowners Financial Group USA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Homeowners Financial Group USA complaints come from?
Most come from Arizona (4), Texas (3), Georgia (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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