Auto loans & leases
JPMorgan Chase auto loans & leases complaints
Consumers have filed 3,562 complaints about JPMorgan Chase's auto loans & leases, 510 in the last 12 months (+37%). JPMorgan Chase answered 100% on time and closed 14% with relief. See the whole JPMorgan Chase record.
JPMorgan Chase against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | JPMorgan Chase | 510 | 100% | 14% |
Latest JPMorgan Chase auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Nov 3, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 2, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Nov 1, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 29, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Oct 29, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 28, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Oct 28, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | In progress |
| Oct 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 27, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 26, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem when attempting to purchase vehicle at the end of the lease | In progress |
| Oct 23, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 23, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Oct 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Oct 22, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | In progress |
| Oct 21, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Oct 21, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 21, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Oct 20, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | In progress |
| Oct 19, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 19, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | In progress |
| Oct 18, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Fixed |
| Oct 16, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 16, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | In progress |
| Oct 15, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem when attempting to purchase vehicle at the end of the lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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