Auto loans & leases
JPMorgan Chase auto loans & leases complaints
Consumers have filed 3,562 complaints about JPMorgan Chase's auto loans & leases, 510 in the last 12 months (+37%). JPMorgan Chase answered 100% on time and closed 14% with relief. See the whole JPMorgan Chase record.
JPMorgan Chase against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | JPMorgan Chase | 510 | 100% | 14% |
Latest JPMorgan Chase auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 15, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Oct 14, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 14, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 13, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Oct 12, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 12, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Oct 11, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Oct 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 9, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | In progress |
| Oct 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 8, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Oct 8, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 6, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 5, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Fixed |
| Oct 5, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 4, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 3, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 2, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 2, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 1, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Sep 30, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Sep 30, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Fixed |
| Sep 30, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Sep 30, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 29, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 26, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 26, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | In progress |
| Sep 24, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 23, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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