Mortgage company · complaint record
Kind complaints
Filed under Kind Holdings, LLC
Consumers have filed 24 complaints about Kind since 2021, 11 of them in the last 12 months. It answered 100% on time and closed 11% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 24
- Last 12 months
- 11
- Answered on time
- 100%
- Closed with relief
- 11%
- Last 30 days
- 1
- Rank
- #127 of 595
Since December 2021
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 3, 2026
Most complained-about mortgage lenders & servicers
Kind complaints by month
The busiest month was January 2025 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Kind answered all time
- Closed with monetary relief28.3%
- Closed with explanation2083.3%
- In progress28.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Kind complaints are about
Top Kind problems
Inside "Trouble during payment process"
- Loan sold or transferred to another company 4
- Escrow, taxes, or insurance 3
- Paying off the loan 1
Where Kind complaints come from
Most complaints: California (6), Florida (4), Washington (3), Georgia (2), Kentucky (1).
Kind compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | KindMortgages | - | 11 | - |
Compare side by side: Kind vs Midwest Loan Services · Kind vs Truhome Solutions · Kind vs NEXA Mortgage · Kind vs Hilltop
What people say about Kind
All experiencesNo experiences with Kind yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Kind complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 16, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Oct 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Aug 28, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jul 16, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| May 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Apr 21, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 13, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Mar 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Dec 23, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 18, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Aug 20, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
Questions about Kind
How many complaints does Kind have?
Kind has 24 complaints on record since December 2021, including 11 in the last 12 months and 1 in the last 30 days. That makes it number 1,392 of every company by complaints this year.
Does Kind respond to complaints?
Yes. Kind answered 100% of its complaints on time (within 15 days) and closed 11% with relief - money back or a fix; 11.1% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Kind?
The most common problems are trouble during payment process (9), closing on a mortgage (9), applying for a mortgage or refinancing an existing mortgage (5).
Is Kind legit?
Kind is a real company with a public complaint record: consumers have complained about it 24 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Kind legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Kind?
Complain to Kind in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Kind complaints come from?
Most come from California (6), Florida (4), Washington (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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