Mortgage company · complaint record
MortgageOne complaints
Filed under MortgageOne, Inc.
Consumers have filed 5 complaints about MortgageOne since 2024, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since September 2024
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 2, 2026
Most complained-about mortgage lenders & servicers
MortgageOne complaints by month
The busiest month was September 2024 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How MortgageOne answered all time
- Closed with explanation5100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top MortgageOne problems
Inside "Closing on a mortgage"
- Delays with the closing process 2
Where MortgageOne complaints come from
Most complaints: Georgia (1), Kentucky (1), Ohio (1), Pennsylvania (1), California (1).
MortgageOne compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | MortgageOneMortgages | - | 1 | - |
Compare side by side: MortgageOne vs Midwest Loan Services · MortgageOne vs Truhome Solutions · MortgageOne vs NEXA Mortgage · MortgageOne vs Hilltop
What people say about MortgageOne
All experiencesNo experiences with MortgageOne yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest MortgageOne complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Nov 10, 2025 | Mortgages | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Jun 18, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jan 20, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Sep 23, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about MortgageOne
How many complaints does MortgageOne have?
MortgageOne has 5 complaints on record since September 2024, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does MortgageOne respond to complaints?
Yes. MortgageOne answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with MortgageOne?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1), closing on a mortgage (2), improper use of your report (1).
Is MortgageOne legit?
MortgageOne is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is MortgageOne legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against MortgageOne?
Complain to MortgageOne in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most MortgageOne complaints come from?
Most come from Georgia (1), Kentucky (1), Ohio (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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