Auto lender · complaint record
Musa complaints
Filed under MUSA Holdings, LLC
Consumers have filed 13 complaints about Musa since 2020, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #103 of 193
Since October 2020
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Sep 19, 2026
Most complained-about auto lenders
Musa complaints by month
The busiest month was January 2024 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Musa answered all time
- Closed with non-monetary relief17.7%
- Closed with explanation1184.6%
- Untimely response17.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Musa complaints are about
Top Musa problems
Inside "Managing the loan or lease"
- Loan sold or transferred to another company 2
- Billing problem 1
Where Musa complaints come from
Most complaints: New York (2), Texas (2), California (2), Florida (2), North Dakota (1).
Musa compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | MusaAuto loans & leases | - | 2 | - |
Compare side by side: Musa vs The Savings Group · Musa vs AC AutoPay LLC, Denver, CO Branch · Musa vs CARS Acquisition · Musa vs EA Holdings
What people say about Musa
All experiencesNo experiences with Musa yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Musa complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 19, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 12, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 23, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 21, 2024 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | No timely reply |
| Jan 22, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 9, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 1, 2023 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jun 13, 2023 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| May 2, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 12, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jan 19, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Dec 8, 2021 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
Questions about Musa
How many complaints does Musa have?
Musa has 13 complaints on record since October 2020, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Musa respond to complaints?
Yes. Musa answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Musa?
The most common problems are managing the loan or lease (3), took or threatened to take negative or legal action (1), incorrect information on your report (3).
Is Musa legit?
Musa is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Musa legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Musa?
Complain to Musa in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Musa complaints come from?
Most come from New York (2), Texas (2), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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