Mortgage company · complaint record
Nationstar Mortgage complaints
Filed under NATIONSTAR MORTGAGE LLC
Consumers have filed 19,296 complaints about Nationstar Mortgage since 2011, none in the last 12 months. It answered 99.3% on time and closed 1% with relief for the customer. The most common problem is loan modification,collection,foreclosure.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 19,296
- Last 12 months
- 0
- Answered on time
- 99.3%
- Closed with relief
- 1%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 18, 2018
Nationstar Mortgage complaints by month
The busiest month was March 2014 (436 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Nationstar Mortgage answered all time
- Closed with monetary relief360.2%
- Closed with non-monetary relief1730.9%
- Closed with relief50%
- Closed with explanation18,58896.3%
- Closed3721.9%
- Closed without relief1220.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Nationstar Mortgage complaints are about
Top Nationstar Mortgage problems
Where Nationstar Mortgage complaints come from
Most complaints: California (3,928), Florida (2,224), New York (1,174), Texas (1,043), Georgia (905).
Nationstar Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Nationstar MortgageMortgages | - | 0 | - |
Compare side by side: Nationstar Mortgage vs Midwest Loan Services · Nationstar Mortgage vs Truhome Solutions · Nationstar Mortgage vs NEXA Mortgage · Nationstar Mortgage vs Hilltop
What people say about Nationstar Mortgage
All experiencesNo experiences with Nationstar Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Nationstar Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 18, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 18, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 18, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 17, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 17, 2018 | Mortgages | Trouble during payment process | Explained |
| Oct 17, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 17, 2018 | Mortgages | Trouble during payment process | Explained |
| Oct 17, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 17, 2018 | Mortgages | Trouble during payment process | Explained |
| Oct 17, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 16, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 16, 2018 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
Questions about Nationstar Mortgage
How many complaints does Nationstar Mortgage have?
Nationstar Mortgage has 19,296 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does Nationstar Mortgage respond to complaints?
Yes. Nationstar Mortgage answered 99.3% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Nationstar Mortgage?
The most common problems are loan modification,collection,foreclosure (7,347), loan servicing, payments, escrow account (6,732), trouble during payment process (1,275).
Is Nationstar Mortgage legit?
Nationstar Mortgage is a real company with a public complaint record: consumers have complained about it 19,296 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Nationstar Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Nationstar Mortgage?
Complain to Nationstar Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Nationstar Mortgage complaints come from?
Most come from California (3,928), Florida (2,224), New York (1,174). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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