Payment company · complaint record
NY Community Financial complaints
Filed under NY Community Financial, LLC
Consumers have filed 9 complaints about NY Community Financial since 2023, 6 of them in the last 12 months. It answered 16.7% on time and closed 0% with relief for the customer. The most common problem is lost or stolen money order. It is the 35th most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 6
- Answered on time
- 16.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #35 of 72
Since October 2023
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Aug 31, 2026
Most complained-about payment apps & money transfer services
NY Community Financial complaints by month
The busiest month was February 2026 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How NY Community Financial answered all time
- Closed with explanation888.9%
- Untimely response111.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What NY Community Financial complaints are about
Top NY Community Financial problems
NY Community Financial compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | NY Community FinancialMoney transfers & apps | - | 6 | - |
Compare side by side: NY Community Financial vs Ria Envia · NY Community Financial vs Bill.Com · NY Community Financial vs Global Tel*Link · NY Community Financial vs Airtm
What people say about NY Community Financial
All experiencesNo experiences with NY Community Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest NY Community Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 31, 2026 | Money transfers & apps | Money was not available when promised | No timely reply |
| May 23, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Apr 23, 2026 | Money transfers & apps | Lost or stolen money order | Explained |
| Apr 9, 2026 | Money transfers & apps | Unexpected or other fees | Explained |
| Feb 12, 2026 | Money transfers & apps | Lost or stolen money order | Explained |
| Feb 12, 2026 | Money transfers & apps | Lost or stolen money order | Explained |
| Jun 4, 2025 | Money transfers & apps | Problem with customer service | Explained |
| Mar 29, 2024 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 24, 2023 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | Explained |
Questions about NY Community Financial
How many complaints does NY Community Financial have?
NY Community Financial has 9 complaints on record since October 2023, including 6 in the last 12 months and 0 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does NY Community Financial respond to complaints?
Yes. NY Community Financial answered 16.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with NY Community Financial?
The most common problems are lost or stolen money order (3), unexpected or other fees (1), money was not available when promised (1).
Is NY Community Financial legit?
NY Community Financial is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is NY Community Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against NY Community Financial?
Complain to NY Community Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most NY Community Financial complaints come from?
Most come from New York (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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