Mortgage company · complaint record
Orchard Mortgage complaints
Filed under Orchard Mortgage, LLC
Consumers have filed 7 complaints about Orchard Mortgage since 2019, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since September 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 25, 2025
Most complained-about mortgage lenders & servicers
Orchard Mortgage complaints by month
The busiest month was September 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Orchard Mortgage answered all time
- Closed with explanation7100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Orchard Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Changes in loan terms during the application process 1
Where Orchard Mortgage complaints come from
Most complaints: California (4), Texas (1), Colorado (1), Georgia (1).
Orchard Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Orchard MortgageMortgages | - | 1 | - |
Compare side by side: Orchard Mortgage vs Midwest Loan Services · Orchard Mortgage vs Truhome Solutions · Orchard Mortgage vs NEXA Mortgage · Orchard Mortgage vs Hilltop
What people say about Orchard Mortgage
All experiencesNo experiences with Orchard Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Orchard Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 25, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 17, 2024 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 7, 2023 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 23, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 28, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 30, 2020 | Mortgages | Closing on a mortgage | Explained |
| Sep 14, 2019 | Mortgages | Closing on a mortgage | Explained |
Questions about Orchard Mortgage
How many complaints does Orchard Mortgage have?
Orchard Mortgage has 7 complaints on record since September 2019, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Orchard Mortgage respond to complaints?
Yes. Orchard Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Orchard Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (3), closing on a mortgage (3), improper use of your report (1).
Is Orchard Mortgage legit?
Orchard Mortgage is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Orchard Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Orchard Mortgage?
Complain to Orchard Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Orchard Mortgage complaints come from?
Most come from California (4), Texas (1), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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