Mortgage company · complaint record
Parkway Financial Group complaints
Filed under Parkway Financial Group, LLC
Consumers have filed 29 complaints about Parkway Financial Group since 2020, 4 of them in the last 12 months. It answered 100% on time and closed 25% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 29
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- #216 of 595
Since December 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 1, 2026
Most complained-about mortgage lenders & servicers
Parkway Financial Group complaints by month
The busiest month was March 2022 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Parkway Financial Group answered all time
- Closed with monetary relief310.3%
- Closed with non-monetary relief13.4%
- Closed with explanation2586.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Parkway Financial Group problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
- Changes in loan terms during the application process 1
- Delays in the application process 1
- Application denials 1
Where Parkway Financial Group complaints come from
Most complaints: Texas (7), California (7), North Carolina (3), Arizona (2), Nevada (2).
Parkway Financial Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Parkway Financial GroupMortgages | - | 4 | - |
Compare side by side: Parkway Financial Group vs Midwest Loan Services · Parkway Financial Group vs Truhome Solutions · Parkway Financial Group vs NEXA Mortgage · Parkway Financial Group vs Hilltop
What people say about Parkway Financial Group
All experiencesNo experiences with Parkway Financial Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Parkway Financial Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Apr 23, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 3, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Fixed |
| Dec 23, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 21, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 8, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 2, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jun 17, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Feb 20, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Dec 1, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 26, 2023 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 10, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
Questions about Parkway Financial Group
How many complaints does Parkway Financial Group have?
Parkway Financial Group has 29 complaints on record since December 2020, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does Parkway Financial Group respond to complaints?
Yes. Parkway Financial Group answered 100% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Parkway Financial Group?
The most common problems are closing on a mortgage (9), applying for a mortgage or refinancing an existing mortgage (10), incorrect information on your report (1).
Is Parkway Financial Group legit?
Parkway Financial Group is a real company with a public complaint record: consumers have complained about it 29 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Parkway Financial Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Parkway Financial Group?
Complain to Parkway Financial Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Parkway Financial Group complaints come from?
Most come from Texas (7), California (7), North Carolina (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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