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Prepaid & gift cards

Payactiv prepaid & gift cards complaints

Consumers have filed 46 complaints about Payactiv's prepaid & gift cards, 13 in the last 12 months. Payactiv answered 69.2% on time and closed 0% with relief. See the whole Payactiv record.

Payactiv against other prepaid card companies

#Company12 monthsChangeOn timeReliefAll time
1Block (Cash App)890+5%99%0%2,658
2Comerica723-13%100%71%5,025
3InComm Payments643+10%91.8%0%3,411
4American Express573-61%99.3%39%7,103
5Netspend409+48%99.5%0%3,430
6Conduent333+83%19.5%0%2,067
7Fifth Third Bank321new100%43%497
8Fiserv Finxact Core285-1%100%0%1,190
9Blackhawk Network263+21%98.1%0%1,285
10U.S. Bank251-23%100%12%4,084
11PayPal222+80%100%44%1,088
12Chime212+36%100%8%774
13Payactiv13new69.2%0%46

Every card company ranked

Latest Payactiv prepaid & gift cards complaints

ReceivedAboutIssueStateAnswerOn time
Nov 1, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardMSExplainedYes
Oct 9, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardVAExplainedYes
Sep 10, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferWVExplainedYes
Aug 19, 2026Prepaid & gift cardsUnexpected or other feesNEExplainedYes
Jun 13, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
May 25, 2026Prepaid & gift cardsUnexpected or other feesUTExplainedYes
May 14, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCOExplainedNo
May 14, 2026Prepaid & gift cardsUnexpected or other feesWAExplainedNo
Mar 26, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTXExplainedYes
Feb 10, 2026Prepaid & gift cardsUnexpected or other feesNYExplainedNo
Jan 30, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMOExplainedYes
Dec 12, 2025Prepaid & gift cardsUnexpected or other feesINExplainedNo
Nov 25, 2025Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMGAExplainedYes
Nov 8, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLExplainedNo
Oct 25, 2025Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardILExplainedYes
Oct 19, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLExplainedYes
Sep 23, 2025Prepaid & gift cardsUnexpected or other feesCAExplainedNo
Aug 20, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferAZExplainedYes
Jun 10, 2025Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardORExplainedYes
May 20, 2025Prepaid & gift cardsTrouble using the cardProblem with direct depositORExplainedNo
Jan 12, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferIDExplainedYes
Jan 4, 2025Prepaid & gift cardsTrouble using the cardProblem with direct depositORExplainedYes
Nov 17, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositORExplainedYes
Oct 28, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Aug 30, 2024Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedVAExplainedYes
Aug 6, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferMSExplainedYes
Jul 11, 2024Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardORExplainedYes
Jun 16, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNCExplainedYes
Apr 29, 2024Prepaid & gift cardsUnexpected or other feesNCExplainedYes
Jan 25, 2024Prepaid & gift cardsUnexpected or other feesCTExplainedYes

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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