Lender · complaint record
Payactiv complaints
Filed under Payactiv, Inc.
Consumers have filed 121 complaints about Payactiv since 2019, 37 of them in the last 12 months (+12% on the year before). It answered 59.5% on time and closed 0% with relief for the customer - less often than a typical lender. The most common problem is unexpected or other fees.
Poor response record. How it works
- Complaints on record
- 121
- Last 12 months
- 37
- Answered on time
- 59.5%
- Closed with relief
- 0%
- Last 30 days
- 6
- Rank
- #53 of 272
Since September 2019
+12% vs the year before
Industry: 94.7%
Typical lender: 6%
Newest: Nov 4, 2026
Most complained-about personal & payday lenders
Payactiv complaints by month
The busiest month was June 2025 (7 complaints). Complaints in the last 12 months are up 12% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Payactiv answered last 12 months
- Closed with explanation37100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4559.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+12% vs last year
What Payactiv complaints are about
Top Payactiv problems
Inside "Problem with a purchase or transfer"
- Card company isn't resolving a dispute about a purchase or transfer 9
- Charged for a purchase or transfer you did not make with the card 5
Where Payactiv complaints come from
Most complaints: Florida (17), Texas (16), Ohio (10), Illinois (10), California (8).
Payactiv compared with other personal & payday lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Select Management ResourcesPayday & personal loans | 82 | 38 | A |
| 2 | Universal Account ServicingPayday & personal loans | 6 | 38 | F |
| 3 | CreditlyPayday & personal loans | 71 | 38 | B |
| 4 | PayactivPayday & personal loans | 9 | 37 | F |
| 5 | KloverPayday & personal loans | 19 | 35 | F |
| 6 | MaxLendPayday & personal loans | 53 | 35 | C |
| 7 | Tribal Lending EnterprisePayday & personal loans | 59 | 35 | C |
| 8 | Home Loan CenterPayday & personal loans | 60 | 34 | C |
Compare side by side: Payactiv vs Select Management Resources · Payactiv vs Universal Account Servicing · Payactiv vs Creditly · Payactiv vs Klover
What people say about Payactiv
All experiencesNo experiences with Payactiv yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Payactiv complaints
Full logQuestions about Payactiv
How many complaints does Payactiv have?
Payactiv has 121 complaints on record since September 2019, including 37 in the last 12 months and 6 in the last 30 days. That makes it number 795 of every company by complaints this year.
Does Payactiv respond to complaints?
Yes. Payactiv answered 59.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 9/100 (grade F).
What do people complain about most with Payactiv?
The most common problems are unexpected or other fees (13), problems receiving the advance (13), issues with repayment (11).
Is Payactiv legit?
Payactiv is a real company with a public complaint record: consumers have complained about it 121 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Payactiv legit? for the signals, red flags and how to protect yourself.
Are complaints about Payactiv going up or down?
Up. There were 37 complaints in the last 12 months against 33 in the 12 before (+12%). See every month.
How do I file a complaint against Payactiv?
Complain to Payactiv in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Payactiv complaints come from?
Most come from Florida (17), Texas (16), Ohio (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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