Pending Company Match against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Pending Company Match | 0 | new | - | - | 195 |
Every mortgage company ranked
Latest Pending Company Match mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 4, 2021 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | MD | Explained | Yes |
| Sep 11, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Apr 19, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Mar 14, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Nov 1, 2016 | Mortgages | Application, originator, mortgage broker | PA | Explained | Yes |
| Oct 17, 2016 | Mortgages | Other | NY | Explained | Yes |
| Oct 7, 2016 | Mortgages | Loan servicing, payments, escrow account | VA | Explained | Yes |
| Jun 25, 2016 | Mortgages | Loan modification,collection,foreclosure | MI | Explained | Yes |
| Jun 23, 2016 | Mortgages | Loan servicing, payments, escrow account | MA | Explained | Yes |
| Apr 29, 2016 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Jan 5, 2016 | Mortgages | Loan servicing, payments, escrow account | MI | Money back | Yes |
| Dec 28, 2015 | Mortgages | Loan modification,collection,foreclosure | OK | Explained | Yes |
| Dec 22, 2015 | Mortgages | Loan servicing, payments, escrow account | - | Explained | Yes |
| Oct 27, 2015 | Mortgages | Credit decision / Underwriting | CA | Closed | Yes |
| Oct 27, 2015 | Mortgages | Loan modification,collection,foreclosure | PA | Explained | Yes |
| Oct 6, 2015 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Aug 5, 2015 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
| Jun 16, 2015 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Jun 15, 2015 | Mortgages | Loan modification,collection,foreclosure | MI | Explained | Yes |
| May 15, 2015 | Mortgages | Other | NJ | Explained | Yes |
| Apr 20, 2015 | Mortgages | Application, originator, mortgage broker | AZ | Explained | Yes |
| Feb 10, 2015 | Mortgages | Loan modification,collection,foreclosure | VA | Explained | Yes |
| Nov 24, 2014 | Mortgages | Credit decision / Underwriting | FL | Explained | Yes |
| Sep 19, 2014 | Mortgages | Loan modification,collection,foreclosure | LA | Explained | Yes |
| Sep 19, 2014 | Mortgages | Loan modification,collection,foreclosure | NY | Explained | Yes |
| Jul 25, 2014 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Jun 30, 2014 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| May 12, 2014 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Feb 18, 2014 | Mortgages | Loan servicing, payments, escrow account | WI | Explained | Yes |
| Feb 13, 2014 | Mortgages | Other | IL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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