Prosperity Bancshares against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Prosperity Bancshares | 5 | new | 100% | 0% | 35 |
Every mortgage company ranked
Latest Prosperity Bancshares mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 3, 2026 | Mortgages | Trouble during payment processLien release | TX | Explained | Yes |
| Aug 17, 2026 | Mortgages | Trouble during payment processPayment process | TX | Explained | Yes |
| Jul 22, 2026 | Mortgages | Trouble during payment processPayment process | OK | Explained | Yes |
| Jun 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Feb 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Aug 18, 2025 | Mortgages | Trouble during payment processPaying off the loan | OK | Explained | Yes |
| Jul 28, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | TX | Explained | Yes |
| Jul 10, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Jul 7, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | TX | Explained | Yes |
| Apr 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | TX | Explained | Yes |
| Mar 5, 2025 | Mortgages | Struggling to pay mortgageForeclosure | WA | Explained | Yes |
| Feb 17, 2025 | Mortgages | Incorrect information on your reportAccount information incorrect | OK | Explained | Yes |
| Feb 13, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | TX | Explained | Yes |
| Dec 11, 2024 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | TX | Money back | Yes |
| Jul 29, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Nov 30, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| May 12, 2022 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Mar 28, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OK | Money back | Yes |
| Feb 19, 2021 | Mortgages | Incorrect information on your reportAccount status incorrect | TX | Explained | Yes |
| Dec 3, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Aug 26, 2020 | Mortgages | Closing on a mortgage | TX | Money back | Yes |
| Aug 18, 2020 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Aug 7, 2020 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Jun 24, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Apr 21, 2020 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | TX | Explained | Yes |
| Feb 11, 2020 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Aug 20, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jul 16, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Feb 14, 2019 | Mortgages | Closing on a mortgage | TX | Money back | Yes |
| Dec 14, 2017 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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