Bank · complaint record
Prosperity Bancshares complaints
Filed under PROSPERITY BANCSHARES, INC.
Consumers have filed 322 complaints about Prosperity Bancshares since 2014, 59 of them in the last 12 months (+64% on the year before). It answered 100% on time and closed 15% with relief for the customer - about the same as a typical bank. The most common problem is managing an account.
Good response record. How it works
- Complaints on record
- 322
- Last 12 months
- 59
- Answered on time
- 100%
- Closed with relief
- 15%
- Last 30 days
- 2
- Rank
- #75 of 188
Since June 2014
+64% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 21, 2026
Most complained-about banks & credit unions
Prosperity Bancshares complaints by month
The busiest month was September 2020 (18 complaints). Complaints in the last 12 months are up 64% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Prosperity Bancshares answered last 12 months
- Closed with monetary relief915.3%
- Closed with explanation5084.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers16/4015.3% closed with relief
- Complaint trend4/15+64% vs last year
What Prosperity Bancshares complaints are about
Top Prosperity Bancshares problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 34
- Problem using a debit or ATM card 32
- Funds not handled or disbursed as instructed 15
- Problem making or receiving payments 14
- Fee problem 13
- Problem accessing account 11
Where Prosperity Bancshares complaints come from
Most complaints: Texas (280), Oklahoma (16), Colorado (3), Maryland (3), California (2).
Prosperity Bancshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Bank OzkBank accounts | 52 | 66 | C |
| 2 | Cadence BankBank accounts | 93 | 62 | A |
| 3 | NBT BancorpBank accounts | 72 | 61 | B |
| 4 | Prosperity BancsharesBank accounts | 65 | 59 | B |
| 5 | Novo PlatformBank accounts | 17 | 58 | F |
| 6 | Bank of HawaiiBank accounts | 49 | 57 | D |
| 7 | Idaho Central Credit UnionBank accounts | 64 | 56 | C |
| 8 | First HawaiianBank accounts | 66 | 53 | B |
Compare side by side: Prosperity Bancshares vs Bank Ozk · Prosperity Bancshares vs Cadence Bank · Prosperity Bancshares vs NBT Bancorp · Prosperity Bancshares vs Novo Platform
What people say about Prosperity Bancshares
All experiencesNo experiences with Prosperity Bancshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Prosperity Bancshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 19, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Oct 15, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 13, 2026 | Bank accounts | Managing an accountFee problem | Explained |
| Sep 25, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Sep 20, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Sep 12, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 4, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 3, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Aug 26, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 20, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 18, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Questions about Prosperity Bancshares
How many complaints does Prosperity Bancshares have?
Prosperity Bancshares has 322 complaints on record since June 2014, including 59 in the last 12 months and 2 in the last 30 days. That makes it number 625 of every company by complaints this year.
Does Prosperity Bancshares respond to complaints?
Yes. Prosperity Bancshares answered 100% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix; 15.3% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 65/100 (grade B).
What do people complain about most with Prosperity Bancshares?
The most common problems are managing an account (134), problem with a lender or other company charging your account (26), problem caused by your funds being low (23).
Is Prosperity Bancshares legit?
Prosperity Bancshares is a real company with a public complaint record: consumers have complained about it 322 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Prosperity Bancshares legit? for the signals, red flags and how to protect yourself.
Are complaints about Prosperity Bancshares going up or down?
Up. There were 59 complaints in the last 12 months against 36 in the 12 before (+64%). See every month.
How do I file a complaint against Prosperity Bancshares?
Complain to Prosperity Bancshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Prosperity Bancshares complaints come from?
Most come from Texas (280), Oklahoma (16), Colorado (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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