Bank accounts

Relay Financial bank accounts complaints

Consumers have filed 338 complaints about Relay Financial's bank accounts, 201 in the last 12 months (+142%). Relay Financial answered 84.1% on time and closed 4% with relief. See the whole Relay Financial record.

Relay Financial against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615
13	Relay Financial	201	+142%	84.1%	4%	338

Every bank ranked

Latest Relay Financial bank accounts complaints

Received	About	Issue	State	Answer	On time
Oct 31, 2026	Bank accounts	Closing an accountFunds not received from closed account	OH	In progress	Yes
Oct 30, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NC	In progress	Yes
Oct 27, 2026	Bank accounts	Closing an accountFunds not received from closed account	CA	In progress	Yes
Oct 25, 2026	Bank accounts	Closing an accountFunds not received from closed account	FL	In progress	Yes
Oct 20, 2026	Bank accounts	Closing an accountFunds not received from closed account	GA	In progress	Yes
Oct 15, 2026	Bank accounts	Closing an accountFunds not received from closed account	-	In progress	Yes
Oct 10, 2026	Bank accounts	Closing an accountFunds not received from closed account	CO	In progress	Yes
Oct 9, 2026	Bank accounts	Closing an accountFunds not received from closed account	-	In progress	Yes
Oct 8, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	TX	In progress	Yes
Oct 7, 2026	Bank accounts	Managing an accountDeposits and withdrawals	PA	In progress	Yes
Sep 25, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	NJ	In progress	Yes
Sep 24, 2026	Bank accounts	Closing an accountCompany closed your account	WA	In progress	Yes
Sep 21, 2026	Bank accounts	Managing an accountProblem making or receiving payments	SC	In progress	Yes
Sep 19, 2026	Bank accounts	Managing an accountDeposits and withdrawals	TX	In progress	Yes
Sep 19, 2026	Bank accounts	Closing an accountCompany closed your account	CA	In progress	Yes
Sep 18, 2026	Bank accounts	Closing an accountCompany closed your account	MO	In progress	Yes
Sep 17, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	OR	In progress	Yes
Sep 16, 2026	Bank accounts	Closing an accountCan't close your account	AZ	In progress	Yes
Sep 14, 2026	Bank accounts	Managing an accountDeposits and withdrawals	WY	In progress	Yes
Sep 12, 2026	Bank accounts	Managing an accountDeposits and withdrawals	FL	Explained	Yes
Sep 10, 2026	Bank accounts	Closing an accountCompany closed your account	IL	Explained	No
Sep 9, 2026	Bank accounts	Managing an accountProblem accessing account	DE	Explained	Yes
Sep 9, 2026	Bank accounts	Managing an accountProblem making or receiving payments	FL	Explained	Yes
Sep 7, 2026	Bank accounts	Closing an accountFunds not received from closed account	MT	Explained	Yes
Sep 4, 2026	Bank accounts	Managing an accountDeposits and withdrawals	AZ	Explained	Yes
Sep 3, 2026	Bank accounts	Closing an accountFunds not received from closed account	MS	Explained	Yes
Sep 2, 2026	Bank accounts	Closing an accountFunds not received from closed account	AZ	Explained	Yes
Sep 1, 2026	Bank accounts	Managing an accountDeposits and withdrawals	CA	Explained	No
Aug 29, 2026	Bank accounts	Closing an accountFunds not received from closed account	AZ	Explained	Yes
Aug 27, 2026	Bank accounts	Closing an accountCompany closed your account	IL	Explained	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 2 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works