Bank accounts

Citibank bank accounts complaints

Consumers have filed 25,575 complaints about Citibank's bank accounts, 3,800 in the last 12 months (+11%). Citibank answered 100% on time and closed 35% with relief. See the whole Citibank record.

Citibank against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615

Every bank ranked

Latest Citibank bank accounts complaints

Received	About	Issue	State	Answer	On time
Nov 9, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	TX	Explained	Yes
Nov 5, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	Money back	Yes
Nov 4, 2026	Bank accounts	Problem with a lender or other company charging your accountCan't stop withdrawals from your account	NJ	Explained	Yes
Nov 4, 2026	Bank accounts	Managing an accountBanking errors	WA	Money back	Yes
Nov 3, 2026	Bank accounts	Closing an accountFunds not received from closed account	PA	Money back	Yes
Nov 3, 2026	Bank accounts	Managing an accountDeposits and withdrawals	CA	Explained	Yes
Nov 3, 2026	Bank accounts	Closing an accountFunds not received from closed account	NJ	Explained	Yes
Nov 2, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	CA	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	CA	Explained	Yes
Nov 2, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	WA	Money back	Yes
Nov 1, 2026	Bank accounts	Closing an accountCompany closed your account	GA	Explained	Yes
Nov 1, 2026	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	VA	Explained	Yes
Oct 31, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	Explained	Yes
Oct 31, 2026	Bank accounts	Managing an accountProblem accessing account	FL	In progress	Yes
Oct 31, 2026	Bank accounts	Managing an accountProblem making or receiving payments	NY	Explained	Yes
Oct 31, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NC	In progress	Yes
Oct 31, 2026	Bank accounts	Closing an accountCompany closed your account	CA	Money back	Yes
Oct 31, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	Explained	Yes
Oct 30, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	NY	In progress	Yes
Oct 30, 2026	Bank accounts	Managing an accountProblem accessing account	CA	Explained	Yes
Oct 30, 2026	Bank accounts	Closing an accountFees charged for closing account	WA	In progress	Yes
Oct 30, 2026	Bank accounts	Closing an accountCompany closed your account	TX	Money back	Yes
Oct 30, 2026	Bank accounts	Closing an accountFunds not received from closed account	FL	In progress	Yes
Oct 30, 2026	Bank accounts	Opening an accountUnable to open an account	NY	In progress	Yes
Oct 30, 2026	Bank accounts	Closing an accountFunds not received from closed account	NJ	Explained	Yes
Oct 30, 2026	Bank accounts	Managing an accountDeposits and withdrawals	TX	In progress	Yes
Oct 30, 2026	Bank accounts	Managing an accountDeposits and withdrawals	-	In progress	Yes
Oct 30, 2026	Bank accounts	Closing an accountCan't close your account	WV	Fixed	Yes
Oct 30, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	TX	In progress	Yes
Oct 30, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	TX	In progress	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works