Bank accounts

Capital One bank accounts complaints

Consumers have filed 23,879 complaints about Capital One's bank accounts, 4,339 in the last 12 months (-43%). Capital One answered 100% on time and closed 7% with relief. See the whole Capital One record.

Capital One against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615

Every bank ranked

Latest Capital One bank accounts complaints

Received	About	Issue	State	Answer	On time
Nov 6, 2026	Bank accounts	Managing an accountDeposits and withdrawals	VA	Explained	Yes
Nov 5, 2026	Bank accounts	Managing an accountBanking errors	NC	Explained	Yes
Nov 5, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	CO	Fixed	Yes
Nov 4, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	GA	Explained	Yes
Nov 4, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	LA	Explained	Yes
Nov 4, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	GA	Explained	Yes
Nov 4, 2026	Bank accounts	Managing an accountDeposits and withdrawals	CA	Explained	Yes
Nov 4, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	NY	Explained	Yes
Nov 4, 2026	Bank accounts	Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount	TX	Explained	Yes
Nov 4, 2026	Bank accounts	Closing an accountCompany closed your account	VA	Explained	Yes
Nov 3, 2026	Bank accounts	Closing an accountCompany closed your account	MD	Explained	Yes
Nov 3, 2026	Bank accounts	Managing an accountDeposits and withdrawals	CA	Explained	Yes
Nov 3, 2026	Bank accounts	Closing an accountFunds not received from closed account	TX	Explained	Yes
Nov 3, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	NJ	Explained	Yes
Nov 3, 2026	Bank accounts	Managing an accountDeposits and withdrawals	MD	Explained	Yes
Nov 3, 2026	Bank accounts	Closing an accountFunds not received from closed account	TX	Explained	Yes
Nov 3, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	TX	Explained	Yes
Nov 3, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	LA	Explained	Yes
Nov 3, 2026	Bank accounts	Managing an accountDeposits and withdrawals	KY	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountDeposits and withdrawals	CO	Explained	Yes
Nov 2, 2026	Bank accounts	Closing an accountFunds not received from closed account	TX	Explained	Yes
Nov 2, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	GA	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountBanking errors	CA	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	MI	Explained	Yes
Nov 2, 2026	Bank accounts	Opening an accountUnable to open an account	DC	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	NY	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountBanking errors	NV	Explained	Yes
Nov 2, 2026	Bank accounts	Closing an accountFunds not received from closed account	CA	Explained	Yes
Nov 2, 2026	Bank accounts	Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report	NY	Explained	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 13 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works