Mortgages
RoundPoint Mortgage Servicing mortgages complaints
Consumers have filed 2,834 complaints about RoundPoint Mortgage Servicing's mortgages, 306 in the last 12 months (+12%). RoundPoint Mortgage Servicing answered 98% on time and closed 0% with relief. See the whole RoundPoint Mortgage Servicing record.
RoundPoint Mortgage Servicing against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | RoundPoint Mortgage Servicing | 306 | 98% | 0% |
Latest RoundPoint Mortgage Servicing mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 8, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 3, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 3, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Sep 3, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 1, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Aug 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 25, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 19, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Aug 16, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Aug 14, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 13, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 6, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 4, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 31, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 29, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jul 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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