Mortgage company · complaint record
RoundPoint Mortgage Servicing complaints
Filed under RoundPoint Mortgage Servicing LLC
Consumers have filed 3,081 complaints about RoundPoint Mortgage Servicing since 2012, 347 of them in the last 12 months (+7% on the year before). It answered 98.3% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 18th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 3,081
- Last 12 months
- 347
- Answered on time
- 98.3%
- Closed with relief
- 0%
- Last 30 days
- 9
- Rank
- #18 of 595
Since January 2012
+7% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 30, 2026
Most complained-about mortgage lenders & servicers
RoundPoint Mortgage Servicing complaints by month
The busiest month was June 2016 (49 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How RoundPoint Mortgage Servicing answered last 12 months
- Closed with explanation33696.8%
- In progress113.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time37/4598.3% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+7% vs last year
What RoundPoint Mortgage Servicing complaints are about
Top RoundPoint Mortgage Servicing problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 333
- Trying to communicate with the company to fix an issue while managing or servicing your loan 182
- Payment process 140
- Fees charged 76
- Private mortgage insurance (PMI) 54
- Loan sold or transferred to another company 27
Where RoundPoint Mortgage Servicing complaints come from
Most complaints: California (390), Florida (319), Texas (283), New Jersey (136), Georgia (127).
RoundPoint Mortgage Servicing compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MidFirst BankMortgages | 87 | 490 | A |
| 2 | Fay ServicingMortgages | 59 | 392 | C |
| 3 | RoundPoint Mortgage ServicingMortgages | 46 | 347 | D |
| 4 | Village Capital & InvestmentMortgages | 44 | 335 | D |
| 5 | AmeriHome MortgageMortgages | 85 | 335 | A |
| 6 | LD Holdings GroupMortgages | 43 | 331 | D |
| 7 | ServicemacMortgages | 81 | 280 | A |
| 8 | CMG Financial ServicesMortgages | 46 | 276 | D |
Compare side by side: RoundPoint Mortgage Servicing vs MidFirst Bank · RoundPoint Mortgage Servicing vs Fay Servicing · RoundPoint Mortgage Servicing vs Village Capital & Investment · RoundPoint Mortgage Servicing vs AmeriHome Mortgage
What people say about RoundPoint Mortgage Servicing
All experiencesNo experiences with RoundPoint Mortgage Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest RoundPoint Mortgage Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 23, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 22, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 21, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 19, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 17, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Oct 16, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 15, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 13, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
Questions about RoundPoint Mortgage Servicing
How many complaints does RoundPoint Mortgage Servicing have?
RoundPoint Mortgage Servicing has 3,081 complaints on record since January 2012, including 347 in the last 12 months and 9 in the last 30 days. That makes it number 238 of every company by complaints this year.
Does RoundPoint Mortgage Servicing respond to complaints?
Yes. RoundPoint Mortgage Servicing answered 98.3% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 46/100 (grade D).
What do people complain about most with RoundPoint Mortgage Servicing?
The most common problems are trouble during payment process (1,539), struggling to pay mortgage (256), incorrect information on your report (153).
Is RoundPoint Mortgage Servicing legit?
RoundPoint Mortgage Servicing is a real company with a public complaint record: consumers have complained about it 3,081 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is RoundPoint Mortgage Servicing legit? for the signals, red flags and how to protect yourself.
Are complaints about RoundPoint Mortgage Servicing going up or down?
Roughly level. There were 347 complaints in the last 12 months against 325 in the 12 before (+7%). See every month.
How do I file a complaint against RoundPoint Mortgage Servicing?
Complain to RoundPoint Mortgage Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most RoundPoint Mortgage Servicing complaints come from?
Most come from California (390), Florida (319), Texas (283). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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