Mortgages
RoundPoint Mortgage Servicing mortgages complaints
Consumers have filed 2,834 complaints about RoundPoint Mortgage Servicing's mortgages, 306 in the last 12 months (+12%). RoundPoint Mortgage Servicing answered 98% on time and closed 0% with relief. See the whole RoundPoint Mortgage Servicing record.
RoundPoint Mortgage Servicing against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | RoundPoint Mortgage Servicing | 306 | 98% | 0% |
Latest RoundPoint Mortgage Servicing mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 23, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 19, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 17, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Oct 15, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 13, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 9, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 5, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 1, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Sep 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 23, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Sep 23, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 23, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 22, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Sep 18, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 17, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Sep 17, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Sep 16, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 15, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Sep 12, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 10, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Sep 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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