Santander Consumer USA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Santander Consumer USA | 0 | new | - | - | 32 |
Every mortgage company ranked
Latest Santander Consumer USA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 12, 2022 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Mar 4, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CT | Explained | Yes |
| Aug 19, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Aug 2, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jun 9, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Apr 12, 2021 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Feb 16, 2021 | Mortgages | Incorrect information on your reportAccount information incorrect | NY | Explained | Yes |
| Jan 26, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Nov 13, 2020 | Mortgages | Incorrect information on your reportAccount information incorrect | MI | Fixed | Yes |
| Nov 12, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Nov 12, 2019 | Mortgages | Trouble during payment process | NV | Explained | Yes |
| Sep 12, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Aug 14, 2019 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| Apr 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| Oct 30, 2018 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Sep 21, 2018 | Mortgages | Incorrect information on your reportAccount information incorrect | OH | Explained | Yes |
| Sep 17, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jul 13, 2017 | Mortgages | Trouble during payment process | NY | Fixed | Yes |
| Dec 19, 2016 | Mortgages | Other | CA | Explained | Yes |
| Feb 19, 2016 | Mortgages | Application, originator, mortgage broker | VA | Explained | Yes |
| Jan 16, 2016 | Mortgages | Loan servicing, payments, escrow account | MS | Explained | Yes |
| Oct 29, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jul 11, 2015 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| May 6, 2015 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Oct 1, 2014 | Mortgages | Loan servicing, payments, escrow account | OH | Explained | Yes |
| Mar 28, 2014 | Mortgages | Loan servicing, payments, escrow account | SC | Explained | Yes |
| Jul 29, 2013 | Mortgages | Loan servicing, payments, escrow account | PA | Explained | Yes |
| May 16, 2013 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Jan 25, 2013 | Mortgages | Loan servicing, payments, escrow account | MA | Explained | Yes |
| Nov 22, 2012 | Mortgages | Loan servicing, payments, escrow account | WV | Closed | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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