Mortgages
SFMC mortgages complaints
Consumers have filed 34 complaints about SFMC's mortgages, 7 in the last 12 months. SFMC answered 0% on time and closed - with relief. See the whole SFMC record.
SFMC against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | SFMC | 7 | 0% | - |
Latest SFMC mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | No timely reply |
| Jun 11, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | No timely reply |
| Jan 12, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Jan 7, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Jan 6, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Dec 11, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Dec 10, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | No timely reply |
| Nov 5, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Jun 14, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Apr 25, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jan 13, 2025 | Mortgages | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Nov 13, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| Apr 16, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Nov 9, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 14, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Mar 12, 2023 | Mortgages | Trouble during payment process | Explained |
| Jan 26, 2023 | Mortgages | Trouble during payment process | Explained |
| Dec 29, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 23, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 27, 2022 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 11, 2022 | Mortgages | Trouble during payment process | Explained |
| Jan 10, 2022 | Mortgages | Closing on a mortgage | Explained |
| Aug 14, 2021 | Mortgages | Struggling to pay mortgage | Explained |
| May 10, 2021 | Mortgages | Trouble during payment process | Explained |
| Mar 21, 2021 | Mortgages | Trouble during payment process | Explained |
| Mar 3, 2021 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 17, 2020 | Mortgages | Trouble during payment process | Explained |
| Sep 29, 2020 | Mortgages | Trouble during payment process | Money back |
| Mar 23, 2020 | Mortgages | Trouble during payment process | Explained |
| Apr 29, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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