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Complaint log

SFMC complaint log

The newest complaints about SFMC, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 3, 2026Money transfers & appsProblem with customer serviceCANo timely replyNo
Sep 3, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsTXNo timely replyNo
Jun 11, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXNo timely replyNo
Mar 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILNo timely replyNo
Mar 25, 2026Bank accountsClosing an accountFees charged for closing accountFLNo timely replyNo
Jan 12, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXNo timely replyNo
Jan 7, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXNo timely replyNo
Jan 6, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXNo timely replyNo
Dec 11, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXNo timely replyNo
Dec 10, 2025MortgagesClosing on a mortgageDelays with the closing processTXNo timely replyNo
Nov 5, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXNo timely replyNo
Jun 14, 2025MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Apr 25, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processTXExplainedYes
Jan 17, 2025Credit reportingIncorrect information on your reportAccount information incorrectCOExplainedYes
Jan 13, 2025MortgagesProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsTXExplainedYes
Nov 13, 2024MortgagesTrouble during payment processFees chargedTXExplainedYes
Apr 16, 2024MortgagesClosing on a mortgageChanges in loan terms during or after closingTXExplainedNo
Feb 6, 2024Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Nov 9, 2023MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedNo
Mar 14, 2023MortgagesStruggling to pay mortgageTXExplainedYes
Mar 12, 2023MortgagesTrouble during payment processTXExplainedYes
Jan 26, 2023MortgagesTrouble during payment processTXExplainedYes
Dec 29, 2022MortgagesStruggling to pay mortgageTXExplainedYes
Aug 23, 2022MortgagesStruggling to pay mortgageTXExplainedYes
Jul 27, 2022MortgagesStruggling to pay mortgageTXExplainedYes
Jan 11, 2022MortgagesTrouble during payment processTNExplainedYes
Jan 10, 2022MortgagesClosing on a mortgageTXExplainedYes
Aug 14, 2021MortgagesStruggling to pay mortgageTXExplainedYes
May 10, 2021MortgagesTrouble during payment processTXExplainedYes
Mar 21, 2021MortgagesTrouble during payment processTXExplainedYes
Mar 3, 2021MortgagesStruggling to pay mortgageTXExplainedYes
Dec 17, 2020MortgagesTrouble during payment processTXExplainedYes
Sep 29, 2020MortgagesTrouble during payment processTXMoney backYes
Mar 23, 2020MortgagesTrouble during payment processTXExplainedYes
Apr 29, 2019MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Dec 31, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Nov 7, 2016MortgagesApplication, originator, mortgage brokerTXMoney backYes
Mar 9, 2016MortgagesLoan modification,collection,foreclosureTXExplainedNo
Mar 4, 2016MortgagesLoan servicing, payments, escrow accountTXClosedNo

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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