Mortgage company · complaint record
SFMC complaints
Filed under SFMC L.P.
Consumers have filed 39 complaints about SFMC since 2016, 10 of them in the last 12 months. It answered 0% on time and closed 7% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 39
- Last 12 months
- 10
- Answered on time
- 0%
- Closed with relief
- 7%
- Last 30 days
- 0
- Rank
- #136 of 595
Since March 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 3, 2026
Most complained-about mortgage lenders & servicers
SFMC complaints by month
The busiest month was January 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How SFMC answered all time
- Closed with monetary relief25.1%
- Closed with explanation2564.1%
- Closed12.6%
- Untimely response1128.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What SFMC complaints are about
Top SFMC problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
- Fees charged 1
Where SFMC complaints come from
Most complaints: Texas (34), California (1), Florida (1), Illinois (1), Tennessee (1).
SFMC compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | SFMCMortgages | - | 10 | - |
Compare side by side: SFMC vs Midwest Loan Services · SFMC vs Truhome Solutions · SFMC vs NEXA Mortgage · SFMC vs Hilltop
What people say about SFMC
All experiencesNo experiences with SFMC yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest SFMC complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 3, 2026 | Money transfers & apps | Problem with customer service | No timely reply |
| Sep 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | No timely reply |
| Jun 11, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | No timely reply |
| Mar 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Mar 25, 2026 | Bank accounts | Closing an accountFees charged for closing account | No timely reply |
| Jan 12, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Jan 7, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Jan 6, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Dec 11, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Dec 10, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | No timely reply |
| Nov 5, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | No timely reply |
| Jun 14, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
Questions about SFMC
How many complaints does SFMC have?
SFMC has 39 complaints on record since March 2016, including 10 in the last 12 months and 0 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does SFMC respond to complaints?
Yes. SFMC answered 0% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with SFMC?
The most common problems are closing on a mortgage (8), struggling to pay mortgage (8), applying for a mortgage or refinancing an existing mortgage (4).
Is SFMC legit?
SFMC is a real company with a public complaint record: consumers have complained about it 39 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is SFMC legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against SFMC?
Complain to SFMC in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most SFMC complaints come from?
Most come from Texas (34), California (1), Florida (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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