Mortgage company · complaint record
SHM Holdings complaints
Filed under SHM Holdings, LLC
Consumers have filed 14 complaints about SHM Holdings since 2020, none in the last 12 months. It answered 100% on time and closed 7% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 14
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 7%
- Last 30 days
- 0
- Rank
- -
Since August 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 19, 2025
SHM Holdings complaints by month
The busiest month was March 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How SHM Holdings answered all time
- Closed with monetary relief17.1%
- Closed with explanation1392.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What SHM Holdings complaints are about
Top SHM Holdings problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 1
Where SHM Holdings complaints come from
Most complaints: California (5), Texas (2), Arizona (2), Washington (1), Florida (1).
SHM Holdings compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | SHM HoldingsMortgages | - | 0 | - |
Compare side by side: SHM Holdings vs Midwest Loan Services · SHM Holdings vs Truhome Solutions · SHM Holdings vs NEXA Mortgage · SHM Holdings vs Hilltop
What people say about SHM Holdings
All experiencesNo experiences with SHM Holdings yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest SHM Holdings complaints
Full logQuestions about SHM Holdings
How many complaints does SHM Holdings have?
SHM Holdings has 14 complaints on record since August 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does SHM Holdings respond to complaints?
Yes. SHM Holdings answered 100% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with SHM Holdings?
The most common problems are applying for a mortgage or refinancing an existing mortgage (9), closing on a mortgage (2), improper use of your report (2).
Is SHM Holdings legit?
SHM Holdings is a real company with a public complaint record: consumers have complained about it 14 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is SHM Holdings legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against SHM Holdings?
Complain to SHM Holdings in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most SHM Holdings complaints come from?
Most come from California (5), Texas (2), Arizona (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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