Auto loans & leases
Sierra auto loans & leases complaints
Consumers have filed 46 complaints about Sierra's auto loans & leases. See the whole Sierra record.
Sierra against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Sierra | 0 | - | - |
Latest Sierra auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 18, 2025 | Auto loans & leases | RepossessionVoluntary repossession | No timely reply |
| Sep 24, 2023 | Auto loans & leases | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | No timely reply |
| Dec 13, 2020 | Auto loans & leases | Getting a loan or leaseFraudulent loan | No timely reply |
| Dec 12, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | No timely reply |
| Nov 21, 2019 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | No timely reply |
| Aug 4, 2019 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | No timely reply |
| Apr 18, 2019 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Mar 1, 2019 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Oct 28, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Oct 26, 2018 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Oct 15, 2018 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jul 12, 2018 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 4, 2018 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Mar 8, 2018 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 21, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Dec 21, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Nov 5, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 2, 2017 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 22, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 20, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| May 26, 2017 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Feb 19, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Feb 3, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Jan 11, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
| Jan 3, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Nov 10, 2016 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Nov 8, 2016 | Auto loans & leases | Managing the loan or lease | Fixed |
| Nov 4, 2016 | Auto loans & leases | Managing the loan or lease | Explained |
| Aug 3, 2016 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Jul 26, 2016 | Auto loans & leases | Shopping for a loan or lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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