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Complaint log

SN Servicing complaint log

The newest complaints about SN Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 17, 2024MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAExplainedYes
Nov 13, 2024MortgagesTrouble during payment processPayment processMIExplainedYes
Nov 12, 2024MortgagesTrouble during payment processPayment processNYExplainedYes
Nov 9, 2024MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNYExplainedYes
Nov 8, 2024MortgagesTrouble during payment processPaying off the loanNCExplainedYes
Nov 8, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureARExplainedYes
Nov 7, 2024MortgagesUnable to get your credit report or credit scoreOther problem getting your report or credit scoreCAExplainedYes
Nov 5, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMSExplainedYes
Nov 5, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMIExplainedYes
Nov 4, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Nov 1, 2024Debt collectionAttempts to collect debt not owedDebt is not yoursNYExplainedYes
Oct 30, 2024MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMSExplainedYes
Oct 28, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureALExplainedYes
Oct 23, 2024MortgagesTrouble during payment processPayment processSCExplainedYes
Oct 17, 2024MortgagesTrouble during payment processPayment processMSExplainedYes
Oct 16, 2024MortgagesTrouble during payment processPayment processILExplainedYes
Oct 10, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Oct 10, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processOHExplainedYes
Oct 9, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 8, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 8, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Oct 7, 2024MortgagesTrouble during payment processPayment processIDExplainedYes
Oct 2, 2024Credit reportingImproper use of your reportReporting company used your report improperlyCTExplainedYes
Oct 2, 2024MortgagesTrouble during payment processLoan sold or transferred to another companyLAExplainedYes
Sep 30, 2024MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMSExplainedYes
Sep 28, 2024Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Sep 27, 2024MortgagesStruggling to pay mortgageForeclosureILExplainedYes
Sep 27, 2024MortgagesTrouble during payment processInterest rateGAExplainedYes
Sep 23, 2024MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Sep 19, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMIExplainedYes
Sep 7, 2024MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Sep 6, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureKSExplainedYes
Sep 5, 2024Debt collectionAttempts to collect debt not owedDebt was result of identity theftMEExplainedYes
Sep 4, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Aug 31, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureVAExplainedYes
Aug 30, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLExplainedYes
Aug 23, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Aug 20, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMNExplainedYes
Aug 19, 2024MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCTExplainedYes
Aug 13, 2024MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefFLExplainedYes
Aug 12, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceALExplainedYes
Aug 8, 2024MortgagesTrouble during payment processFees chargedMDExplainedYes
Aug 4, 2024MortgagesTrouble during payment processPayment processMDExplainedYes
Jul 23, 2024Debt collectionFalse statements or representationAttempted to collect wrong amountNYExplainedYes
Jul 15, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCTExplainedYes
Jul 5, 2024MortgagesStruggling to pay mortgageForeclosureWAExplainedYes
Jul 1, 2024MortgagesTrouble during payment processPayment processFLExplainedYes
Jun 27, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNJExplainedYes
Jun 26, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTNExplainedYes
Jun 26, 2024MortgagesTrouble during payment processPayment processMDExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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