Student loans
SoFi student loans complaints
Consumers have filed 335 complaints about SoFi's student loans, 160 in the last 12 months (+13%). SoFi answered 100% on time and closed 9% with relief. See the whole SoFi record.
SoFi against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest SoFi student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 29, 2026 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Aug 27, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 27, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Aug 26, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Fixed |
| Aug 26, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 24, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 24, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 22, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 20, 2026 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Aug 19, 2026 | Student loans | Getting a loanDenied loan | Explained |
| Aug 19, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 17, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Aug 17, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Aug 11, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Aug 6, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Aug 5, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 5, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 5, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Aug 5, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Aug 3, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jul 29, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 27, 2026 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jul 26, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jul 23, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jul 22, 2026 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Jul 22, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jul 20, 2026 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Jul 18, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jul 16, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 14, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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