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Student loans

SoFi student loans complaints

Consumers have filed 335 complaints about SoFi's student loans, 160 in the last 12 months (+13%). SoFi answered 100% on time and closed 9% with relief. See the whole SoFi record.

SoFi against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest SoFi student loans complaints

ReceivedAboutIssueStateAnswerOn time
Feb 2, 2026Student loansDealing with your lender or servicerProblem with customer servicePAExplainedYes
Feb 2, 2026Student loansGetting a loanConfusing or misleading advertisingCAExplainedYes
Feb 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceUTExplainedYes
Feb 2, 2026Student loansDealing with your lender or servicerCo-signerNYExplainedYes
Feb 1, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsWIExplainedYes
Jan 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNYExplainedYes
Jan 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Jan 24, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNCExplainedYes
Jan 20, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Jan 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Jan 16, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMNExplainedYes
Jan 15, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Jan 13, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeGAExplainedYes
Jan 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledINExplainedYes
Jan 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Jan 12, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMOExplainedYes
Jan 12, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Jan 12, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAMoney backYes
Jan 8, 2026Student loansDealing with your lender or servicerProblem with customer serviceKSExplainedYes
Jan 5, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Dec 30, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Dec 26, 2025Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Dec 17, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Dec 16, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Dec 12, 2025Student loansDealing with your lender or servicerProblem with customer serviceAZExplainedYes
Dec 12, 2025Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Dec 10, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanUTExplainedYes
Dec 10, 2025Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Dec 8, 2025Student loansDealing with your lender or servicerReceived bad information about your loanINFixedYes
Dec 8, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedOHExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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