Student loans
SoFi student loans complaints
Consumers have filed 335 complaints about SoFi's student loans, 160 in the last 12 months (+13%). SoFi answered 100% on time and closed 9% with relief. See the whole SoFi record.
SoFi against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest SoFi student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 5, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 5, 2025 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Dec 5, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 2, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Dec 2, 2025 | Student loans | Issue with income share agreementMarketing or disclosure issues | Explained |
| Dec 1, 2025 | Student loans | Issue with income share agreementDealing with provider of income share agreement | Explained |
| Nov 25, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 20, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 20, 2025 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Nov 17, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 14, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 13, 2025 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Nov 10, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 25, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 24, 2025 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 21, 2025 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Oct 21, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 18, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 16, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 14, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Oct 6, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 2, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Sep 21, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 20, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 18, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 15, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 12, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Sep 11, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 9, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Sep 8, 2025 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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