Mortgages
Southstate Bank mortgages complaints
Consumers have filed 113 complaints about Southstate Bank's mortgages, 25 in the last 12 months. Southstate Bank answered 96% on time and closed 28% with relief. See the whole Southstate Bank record.
Southstate Bank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Southstate Bank | 25 | 96% | 28% |
Latest Southstate Bank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 21, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 21, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Money back |
| Jun 17, 2026 | Mortgages | Trouble during payment processPayment process | Fixed |
| May 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 23, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 22, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Fixed |
| Apr 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Money back |
| Mar 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Mar 10, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 12, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jan 28, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jan 23, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | Fixed |
| Jan 22, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 15, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jan 14, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Dec 25, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Fixed |
| Dec 17, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Dec 8, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 23, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Nov 18, 2025 | Mortgages | Trouble during payment processFees charged | Explained |
| Nov 18, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 12, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 27, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 24, 2025 | Mortgages | Trouble during payment processPayment process | Money back |
| Oct 5, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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