Bank · complaint record
Southstate Bank complaints
Filed under SOUTHSTATE BANK CORPORATION
Consumers have filed 423 complaints about Southstate Bank since 2019, 99 of them in the last 12 months (+22% on the year before). It answered 99% on time and closed 19% with relief for the customer - about the same as a typical bank. The most common problem is managing an account.
Good response record. How it works
- Complaints on record
- 423
- Last 12 months
- 99
- Answered on time
- 99%
- Closed with relief
- 19%
- Last 30 days
- 3
- Rank
- #59 of 188
Since December 2019
+22% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 23, 2026
Most complained-about banks & credit unions
Southstate Bank complaints by month
The busiest month was January 2026 (15 complaints). Complaints in the last 12 months are up 22% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Southstate Bank answered last 12 months
- Closed with monetary relief88.1%
- Closed with non-monetary relief1111.1%
- Closed with explanation8080.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time40/4599% on time
- Relief for customers21/4019.2% closed with relief
- Complaint trend8/15+22% vs last year
What Southstate Bank complaints are about
Top Southstate Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 41
- Problem using a debit or ATM card 25
- Banking errors 19
- Funds not handled or disbursed as instructed 12
- Problem accessing account 12
- Cashing a check 5
Where Southstate Bank complaints come from
Most complaints: Florida (124), South Carolina (111), Georgia (71), North Carolina (25), Texas (19).
Southstate Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | First National Bank of PennsylvaniaBank accounts | 69 | 108 | B |
| 2 | Hancock Whitney BankBank accounts | 75 | 105 | B |
| 3 | EverBankBank accounts | 43 | 105 | D |
| 4 | WSFS FinancialBank accounts | 55 | 103 | C |
| 5 | Firstbank Puerto RicoBank accounts | 52 | 103 | C |
| 6 | Southstate BankBank accounts | 69 | 99 | B |
| 7 | Valley National BancorpBank accounts | 58 | 97 | C |
| 8 | Global Credit UnionBank accounts | 84 | 93 | A |
Compare side by side: Southstate Bank vs First National Bank of Pennsylvania · Southstate Bank vs Hancock Whitney Bank · Southstate Bank vs EverBank · Southstate Bank vs WSFS Financial
What people say about Southstate Bank
All experiencesNo experiences with Southstate Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Southstate Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 23, 2026 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Oct 20, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 19, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 23, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 21, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 21, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 21, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Sep 12, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Sep 12, 2026 | Bank accounts | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 7, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about Southstate Bank
How many complaints does Southstate Bank have?
Southstate Bank has 423 complaints on record since December 2019, including 99 in the last 12 months and 3 in the last 30 days. That makes it number 477 of every company by complaints this year.
Does Southstate Bank respond to complaints?
Yes. Southstate Bank answered 99% of its complaints on time (within 15 days) and closed 19% with relief - money back or a fix; 8.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 69/100 (grade B).
What do people complain about most with Southstate Bank?
The most common problems are managing an account (122), closing an account (32), trouble during payment process (56).
Is Southstate Bank legit?
Southstate Bank is a real company with a public complaint record: consumers have complained about it 423 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Southstate Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Southstate Bank going up or down?
Up. There were 99 complaints in the last 12 months against 81 in the 12 before (+22%). See every month.
How do I file a complaint against Southstate Bank?
Complain to Southstate Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Southstate Bank complaints come from?
Most come from Florida (124), South Carolina (111), Georgia (71). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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