Loan servicer · complaint record
Student Debt USA complaints
Filed under Student Debt USA, LLC
Consumers have filed 8 complaints about Student Debt USA since 2018, 1 of them in the last 12 months. It answered 0% on time and closed 60% with relief for the customer. The most common problem is incorrect information on your report. It is the 36th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 8
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 60%
- Last 30 days
- 0
- Rank
- #36 of 47
Since July 2018
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Mar 10, 2026
Most complained-about student loan servicers
Student Debt USA complaints by month
The busiest month was July 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Debt USA answered all time
- Closed with monetary relief225%
- Closed with non-monetary relief112.5%
- Closed with explanation225%
- Untimely response337.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Student Debt USA problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 2
- Trouble with how payments are being handled 1
- Problem with customer service 1
- Don't agree with the fees charged 1
Where Student Debt USA complaints come from
Most complaints: Georgia (2), Virginia (2), California (1), Washington (1), Texas (1).
Student Debt USA compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student Debt USAStudent loans | - | 1 | - |
Compare side by side: Student Debt USA vs Earnest · Student Debt USA vs College Ave Student Loan Servicing · Student Debt USA vs Meritize Financial · Student Debt USA vs LendKey Technologies
What people say about Student Debt USA
All experiencesNo experiences with Student Debt USA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Debt USA complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 10, 2026 | Student loans | Incorrect information on your reportAccount information incorrect | No timely reply |
| Mar 16, 2024 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Money back |
| Apr 18, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Aug 2, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Mar 20, 2021 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jun 25, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Fixed |
| Apr 20, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Jul 16, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Student Debt USA
How many complaints does Student Debt USA have?
Student Debt USA has 8 complaints on record since July 2018, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Student Debt USA respond to complaints?
Yes. Student Debt USA answered 0% of its complaints on time (within 15 days) and closed 60% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Debt USA?
The most common problems are incorrect information on your report (1), dealing with your lender or servicer (5), struggling to repay your loan (2).
Is Student Debt USA legit?
Student Debt USA is a real company with a public complaint record: consumers have complained about it 8 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Debt USA legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Debt USA?
Complain to Student Debt USA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Debt USA complaints come from?
Most come from Georgia (2), Virginia (2), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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