SunTrust against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | SunTrust | 0 | new | - | - | 3,710 |
Every mortgage company ranked
Latest SunTrust mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 17, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Money back | Yes |
| Jul 17, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | DC | Money back | Yes |
| Jul 16, 2019 | Mortgages | Closing on a mortgage | VA | Explained | Yes |
| Jul 16, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jul 15, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Jul 9, 2019 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Jul 9, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jul 5, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jul 3, 2019 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Jul 1, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Jun 28, 2019 | Mortgages | Trouble during payment process | GA | Fixed | Yes |
| Jun 27, 2019 | Mortgages | Incorrect information on your reportPublic record information inaccurate | VA | Fixed | Yes |
| Jun 21, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jun 21, 2019 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Jun 21, 2019 | Mortgages | Struggling to pay mortgage | NC | Explained | Yes |
| Jun 20, 2019 | Mortgages | Trouble during payment process | GA | Fixed | Yes |
| Jun 20, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Jun 20, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jun 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | IL | Explained | Yes |
| Jun 18, 2019 | Mortgages | Trouble during payment process | OH | Fixed | Yes |
| Jun 17, 2019 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Jun 17, 2019 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Jun 15, 2019 | Mortgages | Trouble during payment process | NC | Fixed | Yes |
| Jun 12, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jun 12, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Jun 12, 2019 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Jun 11, 2019 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Jun 11, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jun 10, 2019 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Jun 7, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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