Mortgage company · complaint record
Taproot Financial complaints
Filed under Taproot Financial, LLC
Consumers have filed 29 complaints about Taproot Financial since 2024, 10 of them in the last 12 months (-23% on the year before). It answered 100% on time and closed 10% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 29
- Last 12 months
- 10
- Answered on time
- 100%
- Closed with relief
- 10%
- Last 30 days
- 1
- Rank
- #136 of 595
Since April 2024
-23% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 24, 2026
Most complained-about mortgage lenders & servicers
Taproot Financial complaints by month
The busiest month was June 2025 (3 complaints). Complaints in the last 12 months are down 23% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Taproot Financial answered all time
- Closed with monetary relief26.9%
- Closed with non-monetary relief26.9%
- Closed with explanation2586.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Taproot Financial complaints are about
Top Taproot Financial problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Application denials 4
- Loan estimate or other related disclosures 3
- Confusing or misleading advertising or marketing 2
- Changes in loan terms during the application process 2
- Fees or costs during the application process 2
- Trying to communicate with the company to fix an issue with the application process 1
Where Taproot Financial complaints come from
Most complaints: New Jersey (4), Virginia (3), North Carolina (3), Illinois (2), Maryland (2).
Taproot Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Taproot FinancialMortgages | - | 10 | - |
Compare side by side: Taproot Financial vs Midwest Loan Services · Taproot Financial vs Truhome Solutions · Taproot Financial vs NEXA Mortgage · Taproot Financial vs Hilltop
What people say about Taproot Financial
All experiencesNo experiences with Taproot Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Taproot Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 27, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Money back |
| Jun 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Apr 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Mar 5, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 31, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jan 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 11, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Dec 10, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 13, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 12, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Questions about Taproot Financial
How many complaints does Taproot Financial have?
Taproot Financial has 29 complaints on record since April 2024, including 10 in the last 12 months and 1 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does Taproot Financial respond to complaints?
Yes. Taproot Financial answered 100% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix; 10% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Taproot Financial?
The most common problems are applying for a mortgage or refinancing an existing mortgage (14), closing on a mortgage (6), trouble during payment process (5).
Is Taproot Financial legit?
Taproot Financial is a real company with a public complaint record: consumers have complained about it 29 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Taproot Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about Taproot Financial going up or down?
Down. There were 10 complaints in the last 12 months against 13 in the 12 before (-23%). See every month.
How do I file a complaint against Taproot Financial?
Complain to Taproot Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Taproot Financial complaints come from?
Most come from New Jersey (4), Virginia (3), North Carolina (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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