Debt collector · complaint record
The Thomas Agency complaints
Filed under The Thomas Agency, Inc.
Consumers have filed 219 complaints about The Thomas Agency since 2013, 11 of them in the last 12 months (-61% on the year before). It answered 0% on time and closed 0% with relief for the customer. The most common problem is attempts to collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 219
- Last 12 months
- 11
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #699 of 1,963
Since September 2013
-61% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 24, 2026
Most complained-about debt collectors
The Thomas Agency complaints by month
The busiest month was February 2015 (6 complaints). Complaints in the last 12 months are down 61% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How The Thomas Agency answered all time
- Closed with explanation8639.3%
- Untimely response13360.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What The Thomas Agency complaints are about
Top The Thomas Agency problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 38
- Debt was paid 21
- Debt was already discharged in bankruptcy and is no longer owed 2
- Debt was result of identity theft 1
Where The Thomas Agency complaints come from
Most complaints: Maine (157), Florida (12), New Hampshire (9), Georgia (5), Massachusetts (4).
The Thomas Agency compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | The Thomas AgencyDebt collection | - | 11 | - |
Compare side by side: The Thomas Agency vs Green Square · The Thomas Agency vs EMoneyUSA · The Thomas Agency vs Mullooly Jeffrey Rooney & Flynn · The Thomas Agency vs Credit World Services
What people say about The Thomas Agency
All experiencesNo experiences with The Thomas Agency yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The Thomas Agency complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Aug 2, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| May 9, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| May 6, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Apr 6, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Mar 16, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Feb 17, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Jan 22, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Jan 16, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | No timely reply |
| Jan 2, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Dec 8, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Nov 7, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
Questions about The Thomas Agency
How many complaints does The Thomas Agency have?
The Thomas Agency has 219 complaints on record since September 2013, including 11 in the last 12 months and 1 in the last 30 days. That makes it number 1,392 of every company by complaints this year.
Does The Thomas Agency respond to complaints?
Yes. The Thomas Agency answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with The Thomas Agency?
The most common problems are attempts to collect debt not owed (62), false statements or representation (18), communication tactics (16).
Is The Thomas Agency legit?
The Thomas Agency is a real company with a public complaint record: consumers have complained about it 219 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The Thomas Agency legit? for the signals, red flags and how to protect yourself.
Are complaints about The Thomas Agency going up or down?
Down. There were 11 complaints in the last 12 months against 28 in the 12 before (-61%). See every month.
How do I file a complaint against The Thomas Agency?
Complain to The Thomas Agency in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The Thomas Agency complaints come from?
Most come from Maine (157), Florida (12), New Hampshire (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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