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Mortgages

Truist mortgages complaints

Consumers have filed 3,004 complaints about Truist's mortgages, 459 in the last 12 months (+58%). Truist answered 99.8% on time and closed 18% with relief. See the whole Truist record.

Truist against other mortgage lenders & servicers

#Company12 monthsChangeOn timeReliefAll time
1Shellpoint Mortgage Servicing3,741+17%81.4%0%17,690
2Rocket Mortgage3,572+499%99.9%0%8,475
3Freedom Mortgage1,701+50%99.4%0%9,327
4Ocwen Financial1,514+44%100%1%35,815
5Wells Fargo1,187-8%100%9%49,962
6PennyMac1,157+86%99.9%13%5,470
7Select Portfolio Servicing1,130+34%99.9%0%15,278
8Carrington Mortgage Services1,081+124%99.7%0%6,641
9Selene967+53%100%0%3,082
10LoanCare862+107%100%0%7,382
11Mr. Cooper757-64%100%0%13,321
12JPMorgan Chase734+43%100%2%25,884
13Truist459+58%99.8%18%3,004

Every mortgage company ranked

Latest Truist mortgages complaints

ReceivedAboutIssueStateAnswerOn time
Oct 12, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processVAExplainedYes
Oct 10, 2026MortgagesStruggling to pay mortgageForeclosureFLExplainedYes
Oct 9, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)KYExplainedYes
Oct 8, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNJFixedYes
Oct 8, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNCFixedYes
Oct 8, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAFixedYes
Oct 7, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
Oct 7, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Oct 6, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingVAExplainedYes
Oct 5, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 5, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureVAExplainedYes
Oct 4, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCOFixedYes
Oct 4, 2026MortgagesStruggling to pay mortgageForeclosureGAExplainedYes
Oct 3, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefOHExplainedYes
Oct 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Oct 2, 2026MortgagesTrouble during payment processPayment processCTFixedYes
Oct 1, 2026MortgagesTrouble during payment processFees chargedFLIn progressYes
Oct 1, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Oct 1, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NCMoney backYes
Sep 30, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingVAExplainedYes
Sep 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Sep 29, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyGAExplainedYes
Sep 29, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefFLExplainedYes
Sep 29, 2026MortgagesTrouble during payment processLien releaseFLExplainedYes
Sep 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processMDExplainedYes
Sep 24, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Sep 23, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefILExplainedYes
Sep 22, 2026MortgagesTrouble during payment processPaying off the loanFLFixedYes
Sep 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAFixedYes
Sep 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAFixedYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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