Mortgages
Truist mortgages complaints
Consumers have filed 3,004 complaints about Truist's mortgages, 459 in the last 12 months (+58%). Truist answered 99.8% on time and closed 18% with relief. See the whole Truist record.
Truist against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Truist | 459 | 99.8% | 18% |
Latest Truist mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Nov 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Nov 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Nov 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 31, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 27, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 27, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 22, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Oct 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Oct 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Oct 19, 2026 | Mortgages | Trouble during payment processFees charged | In progress |
| Oct 16, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 15, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 14, 2026 | Mortgages | Trouble during payment processPayment process | Fixed |
| Oct 13, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Oct 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Oct 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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