Auto loans & leases
Umpqua auto loans & leases complaints
Consumers have filed 15 complaints about Umpqua's auto loans & leases. See the whole Umpqua record.
Umpqua against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Umpqua | 0 | - | - |
Latest Umpqua auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 27, 2023 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 22, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 8, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Feb 11, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Nov 20, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 3, 2021 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jul 21, 2020 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Nov 16, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 14, 2018 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| May 16, 2018 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Mar 7, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
| Feb 9, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
| Nov 28, 2016 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Dec 5, 2015 | Auto loans & leases | Managing the loan or lease | Explained |
| Aug 24, 2015 | Auto loans & leases | Taking out the loan or lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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