Umpqua against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Umpqua | 0 | new | - | - | 114 |
Every mortgage company ranked
Latest Umpqua mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 12, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Oct 30, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WA | Explained | Yes |
| Oct 5, 2019 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| May 15, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Apr 23, 2019 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
| Oct 20, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Sep 25, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Jun 22, 2018 | Mortgages | Struggling to pay mortgage | WA | Explained | Yes |
| Jun 15, 2018 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| Jun 6, 2018 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| May 30, 2018 | Mortgages | Trouble during payment process | OR | Explained | Yes |
| May 14, 2018 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Mar 1, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Feb 8, 2018 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Nov 30, 2017 | Mortgages | Trouble during payment process | NV | Explained | Yes |
| Oct 31, 2017 | Mortgages | Struggling to pay mortgage | WA | Fixed | Yes |
| Sep 25, 2017 | Mortgages | Incorrect information on your reportAccount status incorrect | WA | Explained | Yes |
| Aug 15, 2017 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jun 28, 2017 | Mortgages | Closing on a mortgage | - | Explained | Yes |
| Jun 27, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WA | Explained | Yes |
| May 10, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| May 8, 2017 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| May 5, 2017 | Mortgages | Struggling to pay mortgage | WA | Explained | Yes |
| Apr 27, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Apr 19, 2017 | Mortgages | Loan servicing, payments, escrow account | WA | Money back | Yes |
| Mar 28, 2017 | Mortgages | Loan modification,collection,foreclosure | OR | Fixed | Yes |
| Mar 20, 2017 | Mortgages | Loan modification,collection,foreclosure | WA | Explained | Yes |
| Mar 16, 2017 | Mortgages | Loan servicing, payments, escrow account | - | Explained | Yes |
| Feb 27, 2017 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Feb 1, 2017 | Mortgages | Loan modification,collection,foreclosure | WA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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