Mortgage company · complaint record
Union Home Mortgage complaints
Filed under Union Home Mortgage Corp
Consumers have filed 249 complaints about Union Home Mortgage since 2012, 61 of them in the last 12 months (+61% on the year before). It answered 100% on time and closed 2% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 43rd most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 249
- Last 12 months
- 61
- Answered on time
- 100%
- Closed with relief
- 2%
- Last 30 days
- 0
- Rank
- #43 of 595
Since November 2012
+61% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 6, 2026
Most complained-about mortgage lenders & servicers
Union Home Mortgage complaints by month
The busiest month was September 2025 (13 complaints). Complaints in the last 12 months are up 61% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Union Home Mortgage answered last 12 months
- Closed with monetary relief11.6%
- Closed with explanation5895.1%
- In progress23.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers7/401.7% closed with relief
- Complaint trend4/15+61% vs last year
What Union Home Mortgage complaints are about
Top Union Home Mortgage problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 25
- Trying to communicate with the company to fix an issue while managing or servicing your loan 15
- Payment process 8
- Fees charged 1
- Loan sold or transferred to another company 1
- Interest rate 1
Where Union Home Mortgage complaints come from
Most complaints: Ohio (59), Florida (29), Michigan (23), Texas (20), Pennsylvania (13).
Union Home Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mortgage Solutions of ColoradoMortgages | 54 | 71 | C |
| 2 | Sun West MortgageMortgages | 45 | 71 | D |
| 3 | Nexus NovaMortgages | 38 | 61 | D |
| 4 | Union Home MortgageMortgages | 56 | 61 | C |
| 5 | Click n' CloseMortgages | 36 | 57 | D |
| 6 | FCI Lender ServicesMortgages | 55 | 56 | C |
| 7 | Real Time GroupMortgages | 60 | 55 | C |
| 8 | Finance of AmericaMortgages | 55 | 45 | C |
Compare side by side: Union Home Mortgage vs Mortgage Solutions of Colorado · Union Home Mortgage vs Sun West Mortgage · Union Home Mortgage vs Nexus Nova · Union Home Mortgage vs Click n' Close
What people say about Union Home Mortgage
All experiencesNo experiences with Union Home Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Union Home Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 6, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Sep 25, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Sep 21, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Sep 15, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Sep 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 10, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Sep 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 1, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about Union Home Mortgage
How many complaints does Union Home Mortgage have?
Union Home Mortgage has 249 complaints on record since November 2012, including 61 in the last 12 months and 0 in the last 30 days. That makes it number 613 of every company by complaints this year.
Does Union Home Mortgage respond to complaints?
Yes. Union Home Mortgage answered 100% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix; 1.7% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 56/100 (grade C).
What do people complain about most with Union Home Mortgage?
The most common problems are trouble during payment process (99), struggling to pay mortgage (44), applying for a mortgage or refinancing an existing mortgage (33).
Is Union Home Mortgage legit?
Union Home Mortgage is a real company with a public complaint record: consumers have complained about it 249 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Union Home Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about Union Home Mortgage going up or down?
Up. There were 61 complaints in the last 12 months against 38 in the 12 before (+61%). See every month.
How do I file a complaint against Union Home Mortgage?
Complain to Union Home Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Union Home Mortgage complaints come from?
Most come from Ohio (59), Florida (29), Michigan (23). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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