Mortgage company · complaint record
Click n' Close complaints
Filed under Click n' Close, Inc.
Consumers have filed 166 complaints about Click n' Close since 2022, 57 of them in the last 12 months (+27% on the year before). It answered 96.5% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 45th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 166
- Last 12 months
- 57
- Answered on time
- 96.5%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #45 of 595
Since July 2022
+27% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 20, 2026
Most complained-about mortgage lenders & servicers
Click n' Close complaints by month
The busiest month was June 2026 (11 complaints). Complaints in the last 12 months are up 27% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Click n' Close answered last 12 months
- Closed with explanation57100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time29/4596.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+27% vs last year
What Click n' Close complaints are about
Top Click n' Close problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 19
- Payment process 9
- Trying to communicate with the company to fix an issue while managing or servicing your loan 7
- Loan sold or transferred to another company 3
- Private mortgage insurance (PMI) 2
- Paying off the loan 2
Where Click n' Close complaints come from
Most complaints: Texas (29), Florida (18), Ohio (13), Michigan (13), Georgia (9).
Click n' Close compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mortgage Solutions of ColoradoMortgages | 54 | 71 | C |
| 2 | Sun West MortgageMortgages | 45 | 71 | D |
| 3 | Union Home MortgageMortgages | 56 | 61 | C |
| 4 | Nexus NovaMortgages | 38 | 61 | D |
| 5 | Click n' CloseMortgages | 36 | 57 | D |
| 6 | FCI Lender ServicesMortgages | 55 | 56 | C |
| 7 | Real Time GroupMortgages | 60 | 55 | C |
| 8 | Finance of AmericaMortgages | 55 | 45 | C |
Compare side by side: Click n' Close vs Mortgage Solutions of Colorado · Click n' Close vs Sun West Mortgage · Click n' Close vs Union Home Mortgage · Click n' Close vs Nexus Nova
What people say about Click n' Close
All experiencesNo experiences with Click n' Close yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Click n' Close complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 20, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 4, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Oct 1, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 24, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Sep 18, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 18, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 15, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 4, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 2, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 25, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 17, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 12, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
Questions about Click n' Close
How many complaints does Click n' Close have?
Click n' Close has 166 complaints on record since July 2022, including 57 in the last 12 months and 1 in the last 30 days. That makes it number 633 of every company by complaints this year.
Does Click n' Close respond to complaints?
Yes. Click n' Close answered 96.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 36/100 (grade D).
What do people complain about most with Click n' Close?
The most common problems are trouble during payment process (60), struggling to pay mortgage (40), incorrect information on your report (22).
Is Click n' Close legit?
Click n' Close is a real company with a public complaint record: consumers have complained about it 166 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Click n' Close legit? for the signals, red flags and how to protect yourself.
Are complaints about Click n' Close going up or down?
Up. There were 57 complaints in the last 12 months against 45 in the 12 before (+27%). See every month.
How do I file a complaint against Click n' Close?
Complain to Click n' Close in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Click n' Close complaints come from?
Most come from Texas (29), Florida (18), Ohio (13). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Click n' Close
No comments yet. Start the conversation - questions are welcome too.