Mortgage company · complaint record
Sun West Mortgage complaints
Filed under SUN WEST MORTGAGE COMPANY, INC.
Consumers have filed 449 complaints about Sun West Mortgage since 2012, 71 of them in the last 12 months (+115% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is struggling to pay mortgage. It is the 41st most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 449
- Last 12 months
- 71
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #41 of 595
Since July 2012
+115% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 29, 2026
Most complained-about mortgage lenders & servicers
Sun West Mortgage complaints by month
The busiest month was August 2021 (13 complaints). Complaints in the last 12 months are up 115% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sun West Mortgage answered last 12 months
- Closed with explanation71100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+115% vs last year
What Sun West Mortgage complaints are about
Top Sun West Mortgage problems last 12 months
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 23
- Foreclosure 5
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 4
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 4
Where Sun West Mortgage complaints come from
Most complaints: California (95), Florida (59), Texas (33), Maryland (26), Arizona (23).
Sun West Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Movement MortgageMortgages | 53 | 89 | C |
| 2 | Lennar Financial ServicesMortgages | 47 | 87 | D |
| 3 | Mortgage Solutions of ColoradoMortgages | 54 | 71 | C |
| 4 | Sun West MortgageMortgages | 45 | 71 | D |
| 5 | Union Home MortgageMortgages | 56 | 61 | C |
| 6 | Nexus NovaMortgages | 38 | 61 | D |
| 7 | Click n' CloseMortgages | 36 | 57 | D |
| 8 | FCI Lender ServicesMortgages | 55 | 56 | C |
Compare side by side: Sun West Mortgage vs Movement Mortgage · Sun West Mortgage vs Lennar Financial Services · Sun West Mortgage vs Mortgage Solutions of Colorado · Sun West Mortgage vs Union Home Mortgage
What people say about Sun West Mortgage
All experiencesNo experiences with Sun West Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sun West Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 21, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 6, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 17, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 31, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 25, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 23, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 15, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
Questions about Sun West Mortgage
How many complaints does Sun West Mortgage have?
Sun West Mortgage has 449 complaints on record since July 2012, including 71 in the last 12 months and 2 in the last 30 days. That makes it number 569 of every company by complaints this year.
Does Sun West Mortgage respond to complaints?
Yes. Sun West Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 45/100 (grade D).
What do people complain about most with Sun West Mortgage?
The most common problems are struggling to pay mortgage (62), incorrect information on your report (41), trouble during payment process (76).
Is Sun West Mortgage legit?
Sun West Mortgage is a real company with a public complaint record: consumers have complained about it 449 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sun West Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about Sun West Mortgage going up or down?
Up. There were 71 complaints in the last 12 months against 33 in the 12 before (+115%). See every month.
How do I file a complaint against Sun West Mortgage?
Complain to Sun West Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sun West Mortgage complaints come from?
Most come from California (95), Florida (59), Texas (33). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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