Mortgage company · complaint record
Nexus Nova complaints
Filed under Nexus Nova LLC
Consumers have filed 76 complaints about Nexus Nova since 2023, 61 of them in the last 12 months (+369% on the year before). It answered 98.4% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 43rd most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 76
- Last 12 months
- 61
- Answered on time
- 98.4%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #43 of 595
Since June 2023
+369% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 27, 2026
Most complained-about mortgage lenders & servicers
Nexus Nova complaints by month
The busiest month was August 2026 (9 complaints). Complaints in the last 12 months are up 369% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Nexus Nova answered last 12 months
- Closed with explanation5691.8%
- In progress58.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time38/4598.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+369% vs last year
What Nexus Nova complaints are about
Top Nexus Nova problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 20
- Trying to communicate with the company to fix an issue while managing or servicing your loan 13
- Loan sold or transferred to another company 7
- Payment process 6
- Fees charged 1
- Private mortgage insurance (PMI) 1
Where Nexus Nova complaints come from
Most complaints: Georgia (10), California (9), Florida (7), Texas (6), Illinois (5).
Nexus Nova compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mortgage Solutions of ColoradoMortgages | 54 | 71 | C |
| 2 | Sun West MortgageMortgages | 45 | 71 | D |
| 3 | Union Home MortgageMortgages | 56 | 61 | C |
| 4 | Nexus NovaMortgages | 38 | 61 | D |
| 5 | Click n' CloseMortgages | 36 | 57 | D |
| 6 | FCI Lender ServicesMortgages | 55 | 56 | C |
| 7 | Real Time GroupMortgages | 60 | 55 | C |
| 8 | Finance of AmericaMortgages | 55 | 45 | C |
Compare side by side: Nexus Nova vs Mortgage Solutions of Colorado · Nexus Nova vs Sun West Mortgage · Nexus Nova vs Union Home Mortgage · Nexus Nova vs Click n' Close
What people say about Nexus Nova
All experiencesNo experiences with Nexus Nova yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Nexus Nova complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 22, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 15, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 14, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 14, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Oct 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 1, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 21, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 21, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 10, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about Nexus Nova
How many complaints does Nexus Nova have?
Nexus Nova has 76 complaints on record since June 2023, including 61 in the last 12 months and 3 in the last 30 days. That makes it number 613 of every company by complaints this year.
Does Nexus Nova respond to complaints?
Yes. Nexus Nova answered 98.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 38/100 (grade D).
What do people complain about most with Nexus Nova?
The most common problems are trouble during payment process (49), struggling to pay mortgage (10), problem with a company's investigation into an existing problem (6).
Is Nexus Nova legit?
Nexus Nova is a real company with a public complaint record: consumers have complained about it 76 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Nexus Nova legit? for the signals, red flags and how to protect yourself.
Are complaints about Nexus Nova going up or down?
Up. There were 61 complaints in the last 12 months against 13 in the 12 before (+369%). See every month.
How do I file a complaint against Nexus Nova?
Complain to Nexus Nova in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Nexus Nova complaints come from?
Most come from Georgia (10), California (9), Florida (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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