Bank accounts

Upgrade bank accounts complaints

Consumers have filed 455 complaints about Upgrade's bank accounts, 161 in the last 12 months (+41%). Upgrade answered 100% on time and closed 3% with relief. See the whole Upgrade record.

Upgrade against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615
13	Upgrade	161	+41%	100%	3%	455

Every bank ranked

Latest Upgrade bank accounts complaints

Received	About	Issue	State	Answer	On time
Oct 31, 2026	Bank accounts	Managing an accountDeposits and withdrawals	VA	In progress	Yes
Oct 29, 2026	Bank accounts	Managing an accountProblem making or receiving payments	LA	Fixed	Yes
Oct 28, 2026	Bank accounts	Managing an accountDeposits and withdrawals	CA	Explained	Yes
Oct 26, 2026	Bank accounts	Managing an accountDeposits and withdrawals	CA	Explained	Yes
Oct 26, 2026	Bank accounts	Managing an accountDeposits and withdrawals	MN	Fixed	Yes
Oct 23, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	FL	Explained	Yes
Oct 23, 2026	Bank accounts	Managing an accountDeposits and withdrawals	MO	In progress	Yes
Oct 22, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	In progress	Yes
Oct 21, 2026	Bank accounts	Managing an accountDeposits and withdrawals	IL	Explained	Yes
Oct 21, 2026	Bank accounts	Managing an accountDeposits and withdrawals	MS	Explained	Yes
Oct 19, 2026	Bank accounts	Managing an accountDeposits and withdrawals	MO	In progress	Yes
Oct 19, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	NY	Explained	Yes
Oct 16, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	Explained	Yes
Oct 14, 2026	Bank accounts	Managing an accountDeposits and withdrawals	VA	Explained	Yes
Oct 9, 2026	Bank accounts	Managing an accountProblem accessing account	CA	Explained	Yes
Oct 8, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	AL	Explained	Yes
Oct 7, 2026	Bank accounts	Managing an accountDeposits and withdrawals	TX	Explained	Yes
Oct 6, 2026	Bank accounts	Closing an accountCompany closed your account	FL	Explained	Yes
Oct 6, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	NC	In progress	Yes
Sep 29, 2026	Bank accounts	Managing an accountProblem accessing account	FL	Explained	Yes
Sep 28, 2026	Bank accounts	Managing an accountDeposits and withdrawals	VA	Explained	Yes
Sep 27, 2026	Bank accounts	Managing an accountProblem making or receiving payments	IA	In progress	Yes
Sep 23, 2026	Bank accounts	Managing an accountDeposits and withdrawals	IA	Explained	Yes
Sep 21, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	CA	In progress	Yes
Sep 18, 2026	Bank accounts	Managing an accountDeposits and withdrawals	WI	In progress	Yes
Sep 17, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NJ	Explained	Yes
Sep 16, 2026	Bank accounts	Closing an accountFunds not received from closed account	NJ	Explained	Yes
Sep 14, 2026	Bank accounts	Managing an accountDeposits and withdrawals	AR	In progress	Yes
Sep 10, 2026	Bank accounts	Managing an accountDeposits and withdrawals	AL	Explained	Yes
Sep 9, 2026	Bank accounts	Managing an accountDeposits and withdrawals	AL	Explained	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 1 minute ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works