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Complaint log

Upstart complaint log

The newest complaints about Upstart, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 14, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysNJExplainedYes
Sep 14, 2026Payday & personal loansProblem with the payoff process at the end of the loanTNExplainedYes
Sep 14, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Sep 14, 2026Payday & personal loansProblem with additional add-on products or servicesOHExplainedYes
Sep 14, 2026Debt collectionAttempts to collect debt not owedDebt was paidVAExplainedYes
Sep 13, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXExplainedYes
Sep 12, 2026Credit reportingIncorrect information on your reportAccount information incorrectHIExplainedYes
Sep 12, 2026Debt collectionElectronic communicationsYou told them to stop contacting you, but they keep tryingCAIn progressYes
Sep 12, 2026Debt collectionElectronic communicationsYou told them to stop contacting you, but they keep tryingCAExplainedYes
Sep 11, 2026Payday & personal loansGetting the loanMDExplainedYes
Sep 10, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes
Sep 10, 2026Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyMIExplainedYes
Sep 10, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Sep 10, 2026Credit reportingIncorrect information on your reportAccount information incorrectLAExplainedYes
Sep 10, 2026Payday & personal loansCan't contact lender or servicerCAExplainedYes
Sep 10, 2026Payday & personal loansGetting the loanNJExplainedYes
Sep 10, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Sep 9, 2026Payday & personal loansProblem when making paymentsWAExplainedYes
Sep 9, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNJExplainedYes
Sep 9, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Sep 9, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
Sep 8, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Sep 8, 2026Payday & personal loansProblem with additional add-on products or servicesINExplainedYes
Sep 8, 2026Credit reportingImproper use of your reportReporting company used your report improperlyINExplainedYes
Sep 7, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursAZExplainedYes
Sep 6, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Sep 5, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJExplainedYes
Sep 4, 2026Payday & personal loansProblem when making paymentsCOExplainedYes
Sep 4, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Sep 4, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedPAExplainedYes
Sep 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Sep 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Sep 3, 2026Payday & personal loansCharged fees or interest you didn't expectWAExplainedYes
Sep 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Sep 3, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursGAExplainedYes
Sep 3, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMTExplainedYes
Sep 2, 2026Payday & personal loansProblem with the payoff process at the end of the loanVAIn progressYes
Sep 2, 2026Payday & personal loansCharged fees or interest you didn't expectGAExplainedYes
Sep 2, 2026Payday & personal loansProblems receiving the advanceMDExplainedYes
Sep 2, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Sep 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedYes
Sep 1, 2026Credit cardsStruggling to pay your billFiled for bankruptcyILExplainedYes
Sep 1, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTNExplainedYes
Sep 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Aug 31, 2026Payday & personal loansGetting the loanMIExplainedYes
Aug 31, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Aug 31, 2026Payday & personal loansProblem with the payoff process at the end of the loanINExplainedYes
Aug 31, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsNJExplainedYes
Aug 31, 2026Payday & personal loansProblem when making paymentsSCExplainedYes
Aug 30, 2026Payday & personal loansStruggling to pay your loanCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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